C/S Training and Education Specialist III

Introduction

Make a Difference with DHSS.

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well‑being, fostering self‑sufficiency, and protecting vulnerable populations.

We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today.

DHSS is a great place to kick‑start your profession.

For more information, please visit https://dhss. delaware. gov/dhss/ today!

Summary Statement

Join the Division of Social Services as a Training & Education Specialist III!

You will play a key role in advancing workforce learning and organizational excellence.

As a member of the Learning Innovation Team, you will support all aspects of training and education operations, specifically in concepts related to public assistance programs managed by DSS.

Your duties include developing, implementing, and evaluating impactful learning programs, courses, and services.

This position offers the opportunity to collaborate with employees, agencies, community partners, and stakeholders while researching innovative training solutions and recommending continuous improvements.

As DSS staff are located at various sites throughout Delaware, you will be required to travel throughout New Castle, Kent, and Sussex Counties to deliver consistent support.

The State's fleet services will be available for use.

Selective Requirements

Applicants must possess at least one (1) year of experience determining initial and ongoing eligibility for public assistance, healthcare, social service, or related benefit programs.

Essential Functions

• Plans, coordinates, and delivers a variety of training and/or education courses, services, and activities such as instructor‑led classroom, on‑the‑job or virtual training, workshops, or individual and group activities.
• Organizes and prepares materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment, or other resources.
• Researches and selects or recommends the method of delivery, materials, equipment, assistive technology, or activities to promote learning considering evidence‑based and best practices.
• Coaches others and provides feedback that fosters learning, understanding or improved performance.
• Collects and analyzes data through surveys, course evaluations, interviews, specialized assessments, meetings, and other methods to evaluate quality and effectiveness and identify needs, requirements, issues, and challenges.
• Makes recommendations for improvements based on findings such as new or modified courses, instructional methods, materials, equipment, and resources.
• Provides technical guidance, advice, and direction on training and education matters and promotes the use of related services and resources.
• Prepares and maintains records and reports such as course schedules, rosters, training updates, or records of participation.
• Completes continuing education to remain current on applicable standards, methods, techniques, best practices, laws, rules, and regulations in the assigned training and education area(s).
• Uses automated information systems and computer software to research, review, analyze, document, and report on relevant training and/or education information.
• May maintain content on social media, and create, edit, and post instructional and promotional materials, brochures, videos, or other information.
• May operate and maintain training facilities such as visitor or education centers.
• May participate in reviewing, testing, and making recommendations on applicable technology.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.
• Job Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Two years’ experience in delivering training or education courses, services, individual or group activities using a variety of materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment.
• One year of experience in preparing and maintaining training or education records and reports such as course schedules, rosters, training updates or records of participation.
• One year of experience in researching, selecting and designing courses, curricula, lesson plans, instructional methods, materials, or activities to meet training or education needs and learning objectives.
• One year of experience in creating methods and tools to analyze and evaluate training or education needs and effectiveness.

These requirements are in addition to the following minimal experience.

Additional Posting Information

This is a Casual/Seasonal position which is a non‑pension eligible position without healthcare and/or other benefits.

Conditions of Hire

Applicants must be legally authorized to work in the United States.

The State of Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.

For more information refer to our Job Seeker Resources.

DHSS does not provide employment‑based sponsorship.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.

Sessions are held at designated locations in Kent or New Castle County.

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.

It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.

For education and training, list name of educational provider, training course titles and summary of course content.

Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application online, all future correspondence related to your application will be sent via email.

Please keep your contact information current.

You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at State Jobs.

Delaware. gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling (800) 232‑5470 or by visiting delawarerelay. com.

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739‑5458 or email jobs@delaware. gov.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce.

We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

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