Usability Engineer – Software & Hardware UX (m/f/d)

Job Overview

Join a culture where every employee is charged with a customer‑first mandate. You will ensure that our products are intuitive, effective, and aligned with real user needs by providing objective, evidence‑based usability evaluation across software and hardware solutions. As part of a globally operating team of experienced UX designers, you establish and evolve usability engineering as a core capability for our UX team supporting laboratory software and applications. Located at our Waldbronn site near Karlsruhe, the Usability and Design Center (UDC) works with marketing, engineers, scientists, and other experts across Agilent sites worldwide.

Responsibilities

• Proactively establish and drive usability engineering across UDC and Agilent, ensuring usability evaluation is applied systematically across products and projects, building on existing foundations.
• Take ownership of usability evaluations by independently planning and conducting them (formative and summative) across software and hardware, aligned with ISO9241‑210.
• Support internal teams as advocate for usability evaluation in the company by educating stakeholders on usability methods and best practices.
• Translate user behavior into evidence‑based findings, including task success, errors and root causes, clearly informing product definition beyond meeting regulatory requirements.
• Partner closely with UX designers, Product Managers, and R&D to validate concepts, prototypes, and implemented solutions at the appropriate project phases.
• Develop and lead usability testing activities and evaluate their results to guide product development.
• Own usability metrics, standards, and frameworks (methods, templates, tooling) to ensure consistency and comparability across products and portfolios.
• Act as the usability quality gate before release, reducing UX defects and late‑stage rework costs.
• Identify usability risks early and provide actionable recommendations for improvement.
• Document and communicate findings in a structured and decision‑ready format.
• Contribute to the development of usability evaluation processes and standards.
• Explore emerging topics such as AI‑supported usability testing and evaluation of AI‑driven and agent‑based experiences.
• Conduct some international travel and work on a hybrid work model (remote & on‑site).

Qualifications

• Degree in Usability Engineering, Human Factors, Psychology, UX Research, or similar.
• Demonstrated experience in usability testing, evaluation methods, and user research activities.
• Strong analytical and problem‑solving skills with the ability to derive insights from user behavior.
• Experience in translating findings into clear, actionable recommendations.
• AI literacy and interest in AI‑assisted usability engineering.
• Excellent communication skills and ability to present findings to diverse stakeholders.
• Strong team player with the ability to collaborate across disciplines.
• Ability to work independently in complex product environments.
• Fluent command of English is required.

Preferred Qualifications

• Experience in life science, medical, or B2B environments.
• Certifications such as CPUX or similar.
• Familiarity with agile development processes.

Benefits

• Work on meaningful, high‑impact products that support scientists, diagnostics, and research worldwide.
• A strong UX community and a modern environment.
• A globally connected and international UX team in a collaborative, supportive environment built on trust, psychological safety, and open feedback.
• Growth, rewards, and continuous learning and development opportunities, including access to conferences and regular feedback.
• Competitive compensation and benefits (pension plan) and amenities such as sports, cultural programs, and on‑site cafeteria.

Equal Opportunity Employer

Agilent Technologies Inc. ist ein Arbeitgeber, der Chancengleichheit bietet. Qualifizierte Bewerber werden unabhängig von Rasse, Hautfarbe, Religion, Geschlecht, sexueller Orientierung, Geschlechtsidentität, nationaler Herkunft, geschütztem Veteranenstatus, Behinderung oder anderen geschützten Kategorien gemäß allen geltenden Gesetzen für eine Anstellung berücksichtigt.