International Key Account Management Specialist (m/f/d)

BERNER – pushing the limits – for those who dare more

We are a leading B2B specialist and innovative manufacturer of chemical products serving professionals in the mobility, construction, and industrial sectors.

This role is part of the International Key Account Management team.

Responsibilities

• Act as an operations expert within the International Key Account Management team, supporting tenders, strategic and operational improvement projects, as well as controlling and management reporting.
• Provide insights from regular KAM analytics by identifying improvement opportunities and driving the further development of the analytics framework.
• Prepare and continuously improve reports, presentations, customer overviews, and management‑ready documentation for international key account topics.
• Coordinate responses to international tenders with Central Departments and relevant Countries, including product matching, pricing, and documentation processes.
• Interact directly with customers, especially within existing relationships, to provide all required information and ensure efficient processes and high‑quality service.
• Drive and participate in improvement projects for the KAM community, ranging from process enhancements and new tools to specific strategies for Divisions and Segments.
• Act as a link between Country Key Account Organizations and Corporate Departments, especially Pricing, Supply Chain, Purchasing, ESG, and Product Management.
• Support the professionalization of Country Organizations by coaching them in best‑in‑class KAM Back‑Office Processes, Data Maintenance, and Tender Response Management.

Qualifications

• Successfully completed university studies, preferably with a Bachelor’s Degree or higher in Business Administration, International Management, or a comparable field.
• Relevant experience in Sales Operations, Key Account Operations, Commercial Support, Project Coordination, or a comparable international business function.
• Good understanding of international sales processes, customer structures, and cross‑functional collaboration in a complex business environment.
• Strong coordination skills with the ability to structure topics, proactively follow up, and independently manage multiple priorities.
• Very good knowledge of MS Office, especially Excel and Power Point; experience with CRM, ERP, or Reporting Systems is an advantage.
• Structured, accurate, and proactive working style with a strong sense of ownership, business orientation, and service mindset.
• Strong analytical skills and the ability to translate data and complex information into clear insights and decision‑relevant documents.
• Fluent in English and proficient in at least one additional language, both written and spoken.

Benefits

• Job bike leasing (Job Rad)
• Commuting allowance
• Wellpass membership & corporate benefits
• Company pension scheme
• Opportunities for further training
• Technically modern equipped workplace
• Company restaurant in Künzelsau or meal vouchers in Cologne
• Attractive conditions for our products in the BERNER online shop
• Apply

We’re excited to meet you! Please submit your application via our online form, including your availability and salary expectations.

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