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- Aufgaben: Lead customer service operations in the DACH region, enhancing patient access to QINLOCK.
- Arbeitgeber: Deciphera is a cutting-edge pharmaceutical company focused on oncology and orphan diseases.
- Mitarbeitervorteile: Enjoy a dynamic work environment with opportunities for professional growth and collaboration.
- Warum dieser Job: Join a passionate team dedicated to improving patient outcomes in a supportive, innovative culture.
- Gewünschte Qualifikationen: Bachelor’s or Master’s degree with 4+ years in customer service or supply chain in pharma.
- Andere Informationen: This is a 12-month fixed-term contract based in Munich, Germany.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Customer Service Manager, DACH – 12 Month Fixed Term Contract
We are seeking a Customer Service Manager, DACH – Contractor, who will have the responsibility of ensuring an enhanced customer experience in the DACH region, positively impacting patient access to QINLOCK.
Operating within a virtual (100% outsourced) business model, the incumbent will manage supply chain commercial operations in DACH countries and support the supply chain team with commercial operations in other international markets. You’ll be driving continuous improvement for supply chain commercial operations in DACH.
The ideal candidate will have experience in Customer Service management in the pharmaceutical industry. S/he will have a demonstrated record of ensuring successful supply chain commercial operations through highly effective and engaging customer and supplier relationship management.
This position will report to the Supply Chain Senior Manager, International and will be located in Munich, Germany.
The Role
- Ensure effective customer onboarding and order management, including returns, and backorder management.
- Communicate order and inventory status to stakeholders when required.
- Manage external logistics service providers.
- Track KPIs and metrics to ensure 3rd party service levels are satisfactory.
- Effective inventory management for the DACH region.
- Continuous improvement: identify opportunities for optimized Order-to-Cash processes.
- Identify, define, prioritize, and communicate risks to successful operations; develop and monitor risk mitigation and contingency plans.
- Effective communication with DACH stakeholders to ensure customer satisfaction.
- Identify patient pathways through pharmacies and ensure data tracking.
Qualifications
What You’ll Bring:
- Master’s or Bachelor’s degree in Supply Chain, Business, Engineering, or related field.
- Minimum four (4) years of Customer Service or Global Supply Chain and/or Operations and/or Logistics experience in the pharmaceutical/biotech industry.
- Experience in developing and commercializing drugs for oncology and/or orphan diseases is preferred.
- Self-directed, accomplishment-driven individual with a strong sense of passion and urgency who can work both independently and in a cross-functional team environment.
- Proven success working in cross-functional teams.
- Strong cross-functional collaboration – we’re looking for a great team-player!
- Ability to fluently communicate in German, French and effectively communicate (written and verbal) in English.
Additional Information
Deciphera, a member of ONO, is a company headquartered in Waltham, Massachusetts. Our state-of-the-art research facility is located in Lawrence, Kansas and our European operations are run out of Switzerland.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Science
Industries
Pharmaceutical Manufacturing
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Customer Service Manager, DACH - 12 Month Fixed Term Contract Arbeitgeber: Deciphera Pharmaceuticals
Kontaktperson:
Deciphera Pharmaceuticals HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Service Manager, DACH - 12 Month Fixed Term Contract
✨Tip Number 1
Make sure to highlight your experience in customer service management specifically within the pharmaceutical industry. This role requires a strong background in supply chain operations, so be ready to discuss relevant projects or challenges you've successfully navigated.
✨Tip Number 2
Familiarize yourself with the specific supply chain processes and regulations in the DACH region. Understanding local market dynamics will help you stand out as a candidate who is not only qualified but also well-prepared for the role.
✨Tip Number 3
Demonstrate your ability to work in cross-functional teams by sharing examples of past collaborations. This position emphasizes teamwork, so showcasing your interpersonal skills and how you've contributed to team success will be beneficial.
✨Tip Number 4
Since effective communication with DACH stakeholders is crucial, practice articulating your thoughts clearly in both German and English. Being able to switch between languages smoothly can give you an edge in the interview process.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Service Manager, DACH - 12 Month Fixed Term Contract
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Manager position. Highlight key responsibilities and qualifications that align with your experience, especially in customer service management within the pharmaceutical industry.
Tailor Your CV: Customize your CV to reflect relevant experience in supply chain operations, customer service, and logistics. Emphasize your accomplishments and any specific metrics or KPIs you have successfully managed in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving customer experiences and your ability to manage relationships effectively. Mention your fluency in German and English, as well as any experience in the DACH region.
Highlight Continuous Improvement Skills: In your application, provide examples of how you have identified and implemented process improvements in past roles. This is crucial for demonstrating your fit for the continuous improvement aspect of the role.
Wie du dich auf ein Vorstellungsgespräch bei Deciphera Pharmaceuticals vorbereitest
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service management, especially within the pharmaceutical industry. Be prepared to discuss specific examples of how you've enhanced customer experiences and managed relationships with suppliers.
✨Demonstrate Your Knowledge of Supply Chain Operations
Familiarize yourself with supply chain processes, particularly in the DACH region. Be ready to talk about your understanding of order management, inventory control, and logistics service providers, as these are crucial for the role.
✨Emphasize Continuous Improvement Mindset
Discuss your approach to identifying opportunities for process optimization. Share any past experiences where you successfully implemented improvements in Order-to-Cash processes or other operational efficiencies.
✨Prepare for Cross-Functional Collaboration Questions
Since this role requires strong teamwork, think of examples where you've worked effectively in cross-functional teams. Be ready to explain how you communicate and collaborate with different stakeholders to achieve common goals.
