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- Aufgaben: Be the go-to tech guru for our customers and solve complex cloud-based issues.
- Arbeitgeber: Join deeploi, a fast-growing startup aiming to revolutionize IT in Europe.
- Mitarbeitervorteile: Enjoy perks like an ÖPNV ticket, Swapfiets, Urban Sports Club, and a Virtual Stock Option Plan.
- Warum dieser Job: Experience high responsibility from day one in a collaborative and innovative environment.
- Gewünschte Qualifikationen: You need an IT specialist apprenticeship or equivalent experience, plus strong German and English skills.
- Andere Informationen: We're all about growth – expect support for your professional development with paid certifications.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Your mission
- You are the first point of contact for our customers and our 1st level support team
- You provide technical support and are responsible for solving complex problems for our customers with a focus on cloud-based technologies
- You respond to our customers´inquiries, offering solution-oriented assistance with a primary focus on cloud-based technologies
- You actively collaborate with the IT support team to drive continuous process enhancements
- You possess a deep understanding and, ideally several years of experience with the Windows operating system in combination with Microsoft 365 and/ or Google Workspace
- You can extend practical experience to managing MDM systems, e.g. Microsoft Intune
- You continuously aid the IT Ops team in enhancing and automating support processes
Your profile
- You have successfully completed an apprenticeship as an IT specialist for system administration or have advanced to become a system administrator through professional qualifications
- You have several years of experience in IT support
- You are proficient in both German and English at the C1 level
- You are interested in self-development and collaborative growth – we will support your professional and personal development with paid certifications through our organization
- You enjoy engaging with a multitude of customers and you exhibit patience and a strong commitment to service
- You work with a hands-on mentality
- You seek to join a company that values participation and encourages initiative
Why us?
- Join the IT revolution – we are a small, but fast-growing team in Berlin and Munich with high ambitions – experience how to scale a startup to Europe’s #1 IT Operating System
- Attractive compensation package, incl. Virtual Stock Option Plan (VSOP)
- High responsibility and ownership from day 1
- Benefits: ÖPNV ticket, Swapfiets, Urban Sports Club, Corporate Benefits
- Office in Munich and Berlin-Mitte
We are looking forward to your application!
The deeploi Team
About us
Make millions of people work better every day.
We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.
deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.
IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.
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IT Support Specialist 2nd Level - WindowsOS (f/m/d) Arbeitgeber: deeploi GmbH
Kontaktperson:
deeploi GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Support Specialist 2nd Level - WindowsOS (f/m/d)
✨Tip Number 1
Familiarize yourself with cloud-based technologies, especially Microsoft 365 and Google Workspace. Understanding these platforms will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your problem-solving skills, particularly in relation to Windows operating systems. Be prepared to discuss specific challenges you've faced and how you resolved them, as this will showcase your hands-on mentality.
✨Tip Number 3
Engage with online communities or forums related to IT support and cloud technologies. This will not only enhance your knowledge but also provide you with insights into common issues and solutions that customers face.
✨Tip Number 4
Highlight your experience with MDM systems like Microsoft Intune during discussions. Being able to talk about your practical experience with device management will set you apart from other candidates.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Support Specialist 2nd Level - WindowsOS (f/m/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities of an IT Support Specialist 2nd Level, especially regarding cloud-based technologies and Windows operating systems. Tailor your application to highlight relevant experiences.
Highlight Relevant Experience: Emphasize your experience in IT support, particularly with Windows OS, Microsoft 365, and Google Workspace. Mention any specific projects or challenges you've tackled that demonstrate your problem-solving skills.
Showcase Language Proficiency: Since proficiency in both German and English at the C1 level is required, make sure to mention your language skills clearly in your CV and cover letter. Provide examples of how you've used these languages in a professional context.
Express Your Commitment to Growth: Convey your interest in self-development and collaborative growth. Mention any certifications or training you have completed or are interested in pursuing, as well as your willingness to engage with customers and improve processes.
Wie du dich auf ein Vorstellungsgespräch bei deeploi GmbH vorbereitest
✨Show Your Technical Expertise
Be prepared to discuss your experience with Windows operating systems, Microsoft 365, and Google Workspace. Highlight specific examples of complex problems you've solved in the past, especially those related to cloud-based technologies.
✨Demonstrate Your Customer Service Skills
Since you'll be the first point of contact for customers, emphasize your patience and commitment to service. Share anecdotes that showcase your ability to handle customer inquiries effectively and provide solution-oriented assistance.
✨Highlight Your Collaborative Spirit
Talk about your experience working within a team, especially in IT support environments. Mention any instances where you contributed to process enhancements or collaborated on projects to improve support workflows.
✨Express Your Willingness to Learn
Show enthusiasm for self-development and continuous learning. Discuss any certifications you are interested in pursuing and how you plan to grow professionally within the company. This aligns well with their focus on supporting your development.
