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- Aufgaben: Be the go-to person for customer support, solving issues and managing tickets.
- Arbeitgeber: Join a fast-growing IT startup in Berlin and Munich aiming to be Europe's #1 IT Operating System.
- Mitarbeitervorteile: Enjoy perks like an ÖPNV ticket, Swapfiets, Urban Sports Club, and a Virtual Stock Option Plan.
- Warum dieser Job: Experience high responsibility from day one in a collaborative and innovative environment.
- Gewünschte Qualifikationen: Must have IT support experience and speak English and German at C1 level.
- Andere Informationen: We support your growth with paid certifications and value your initiative.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Your mission
- You are the first point of contact for customers, take calls and tickets and prioritize them independently
- You are committed to solving underlying problems
- You forward complex issues to our level 2 experts
- You ensure that problems are resolved quickly and in a customer-friendly manner
- You maintain accurate tracking of customer interactions and issues in our ticket system
- You provide excellent customer service and show empathy in supporting customers
Your profile
- You have successfully completed training as an IT specialist for system administration or have already gained professional experience as an IT support employee
- You speak English and German at C1 level
- You are interested in self-development and collaborative growth – we will support your professional and personal development with paid certifications through our organization
- You have a strong service mindset, and customer-centered, independent and solution-oriented work is important to you
- You work with a hands-on mentality
- You seek to join a company that values participation and encourages initiative
Why us?
- Join the IT revolution – we are a small, but fast-growing team in Berlin and Munich with high ambitions – experience how to scale a startup to Europe’s #1 IT Operating System
- Attractive compensation package, incl. Virtual Stock Option Plan (VSOP)
- High responsibility and ownership from day 1
- Benefits: ÖPNV ticket, Swapfiets, Urban Sports Club, Corporate Benefits
- Office in Munich and Berlin-Mitte
We are looking forward to your application!
The deeploi Team #J-18808-Ljbffr
IT Support Specialist - 1st Level (f/m/d) Arbeitgeber: Deeploi
Kontaktperson:
Deeploi HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Support Specialist - 1st Level (f/m/d)
✨Tip Number 1
Make sure to familiarize yourself with common IT support tools and ticketing systems. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Prepare for role-play scenarios where you might need to handle customer inquiries or technical issues. This will help you showcase your problem-solving skills and customer service mindset effectively.
✨Tip Number 3
Research StudySmarter’s products and services thoroughly. Understanding our offerings will allow you to provide more tailored solutions and show your genuine interest in the company during the interview.
✨Tip Number 4
Highlight any experience you have with self-development and continuous learning. Since we value personal growth, sharing your journey in acquiring new skills or certifications can resonate well with us.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Support Specialist - 1st Level (f/m/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities of an IT Support Specialist. Highlight your experience in customer service and problem-solving in your application.
Showcase Your Skills: Emphasize your technical skills, especially in system administration and IT support. Mention any relevant certifications or training that align with the job requirements.
Language Proficiency: Since the role requires C1 level proficiency in both English and German, be sure to mention your language skills clearly in your CV and cover letter.
Express Your Service Mindset: Demonstrate your strong service mindset and customer-oriented approach in your application. Provide examples of how you've successfully resolved customer issues in the past.
Wie du dich auf ein Vorstellungsgespräch bei Deeploi vorbereitest
✨Zeige deine Problemlösungsfähigkeiten
Bereite dich darauf vor, konkrete Beispiele aus deiner bisherigen Erfahrung zu teilen, in denen du erfolgreich Probleme gelöst hast. Dies zeigt, dass du nicht nur die technischen Fähigkeiten hast, sondern auch die Fähigkeit, unter Druck zu arbeiten und Kundenanliegen schnell zu bearbeiten.
✨Demonstriere Empathie
Da der Kundenservice eine zentrale Rolle spielt, ist es wichtig, dass du während des Interviews zeigst, wie du empathisch auf Kundenanfragen reagierst. Überlege dir, wie du in schwierigen Situationen Verständnis zeigen und Lösungen anbieten kannst.
✨Sprich über deine Teamarbeit
Betone deine Erfahrungen in der Zusammenarbeit mit anderen, insbesondere in einem IT-Umfeld. Zeige, dass du bereit bist, mit Level 2-Experten zusammenzuarbeiten und komplexe Probleme effektiv weiterzuleiten.
✨Bereite Fragen vor
Stelle sicher, dass du einige durchdachte Fragen zur Unternehmenskultur, den Erwartungen an die Rolle und den Möglichkeiten zur beruflichen Weiterentwicklung vorbereitest. Dies zeigt dein Interesse an der Position und dem Unternehmen.
