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- Aufgaben: Be the go-to person for customer IT issues, solving problems and ensuring satisfaction.
- Arbeitgeber: Join a fast-growing startup in Berlin and Munich aiming to be Europe's #1 IT Operating System.
- Mitarbeitervorteile: Enjoy perks like an ÖPNV ticket, Swapfiets, Urban Sports Club, and a Virtual Stock Option Plan.
- Warum dieser Job: Experience high responsibility from day one in a supportive, collaborative environment focused on growth.
- Gewünschte Qualifikationen: Must have IT support experience and speak English and German at C1 level.
- Andere Informationen: We offer paid certifications to help you grow professionally and personally.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Your mission
- You are the first point of contact for customers, take calls and tickets and prioritize them independently
- You are committed to solving underlying problems
- You forward complex issues to our level 2 experts
- You ensure that problems are resolved quickly and in a customer-friendly manner
- You maintain accurate tracking of customer interactions and issues in our ticket system
- You provide excellent customer service and show empathy in supporting customers
Your profile
- You have successfully completed training as an IT specialist for system administration or have already gained professional experience as an IT support employee
- You speak English and German at C1 level
- You are interested in self-development and collaborative growth – we will support your professional and personal development with paid certifications through our organization
- You have a strong service mindset, and customer-centered, independent and solution-oriented work is important to you
- You work with a hands-on mentality
- You seek to join a company that values participation and encourages initiative
Why us?
- Join the IT revolution – we are a small, but fast-growing team in Berlin and Munich with high ambitions – experience how to scale a startup to Europe’s #1 IT Operating System
- Attractive compensation package, incl. Virtual Stock Option Plan (VSOP)
- High responsibility and ownership from day 1
- Benefits: ÖPNV ticket, Swapfiets, Urban Sports Club, Corporate Benefits
- Office in Munich and Berlin-Mitte
We are looking forward to your application!
The deeploi Team #J-18808-Ljbffr
IT Support Specialist - 1st Level (f/m/d) Arbeitgeber: Deeploi
Kontaktperson:
Deeploi HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Support Specialist - 1st Level (f/m/d)
✨Tip Number 1
Finde heraus, welche spezifischen Technologien und Tools wir bei StudySmarter verwenden. Wenn du dich mit diesen auskennst, kannst du in deinem Gespräch zeigen, dass du bereit bist, dich schnell einzuarbeiten und einen Mehrwert zu bieten.
✨Tip Number 2
Bereite dich darauf vor, Beispiele für deine bisherigen Erfahrungen im Kundenservice zu teilen. Zeige, wie du Probleme gelöst hast und wie du empathisch auf die Bedürfnisse der Kunden eingegangen bist – das wird dir helfen, dich von anderen Bewerbern abzuheben.
✨Tip Number 3
Informiere dich über unsere Unternehmenskultur und Werte. Wenn du während des Interviews zeigst, dass du gut zu uns passt und unsere Mission verstehst, wird das deine Chancen erhöhen, den Job zu bekommen.
✨Tip Number 4
Nutze dein Netzwerk, um mehr über die Erfahrungen anderer IT-Support-Mitarbeiter bei uns zu erfahren. Vielleicht kannst du wertvolle Einblicke gewinnen, die dir helfen, dich besser auf das Interview vorzubereiten.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Support Specialist - 1st Level (f/m/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities of an IT Support Specialist. Highlight your experience in customer service and problem-solving in your application.
Tailor Your CV: Customize your CV to reflect your training as an IT specialist or any relevant professional experience. Emphasize your technical skills and customer service mindset.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your commitment to customer satisfaction. Mention your language skills in English and German at C1 level.
Showcase Your Soft Skills: In your application, emphasize your empathy, hands-on mentality, and ability to work independently. These qualities are crucial for providing excellent customer service.
Wie du dich auf ein Vorstellungsgespräch bei Deeploi vorbereitest
✨Show Your Customer Service Skills
As an IT Support Specialist, you'll be the first point of contact for customers. Make sure to highlight your experience in providing excellent customer service and demonstrate your empathy during the interview.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific examples of how you've independently prioritized and resolved issues in the past. This will showcase your commitment to solving underlying problems effectively.
✨Highlight Your Technical Expertise
Since the role requires a background in IT support or system administration, be ready to talk about your technical skills and any relevant certifications you have. This will help establish your credibility as a candidate.
✨Express Your Interest in Growth
The company values self-development and collaborative growth. Share your enthusiasm for continuous learning and how you plan to contribute to the team's success while also growing personally and professionally.
