IT Support Specialist 2nd Level - macOS / iOS (f/m/d)

Your mission

1. You are the first point of contact for our customers, assisting them with all IT-related questions.
2. You are the expert in providing technical support for macOS and iOS within the team.
3. You receive customer inquiries in the form of tickets and calls and respond to them independently, effectively, and solution-orientedly.
4. You work closely with the 1st Level Team, providing assistance in handling customer inquiries and sharing your knowledge.
5. You contribute your experience with Mobile Device Management systems, Microsoft 365 and/or Google Workspace, software and hardware support within the team.
6. You support the continuous optimization and automation of the ticket system and work processes.
7. You collaborate closely with the IT Operations Team, assisting in the technical integration of our product for new customers and serving as a technical contact person.

Your profile

1. You have successfully completed an apprenticeship as an IT specialist for system administration or have further developed yourself through professional qualifications to become a system administrator.
2. You have at least 3 years of experience in technical support focusing on macOS and iOS.
3. You have experience working with ticket systems and in direct contact with customers.
4. You enjoy being in direct contact with customers, are empathetic, patient, able to explain complex technical topics in simple terms, and have a strong service mindset.
5. You take pleasure in new challenges and in finding effective and creative solutions to complex problems.
6. You work independently and solution-orientedly.
7. You are a true team player, sharing your knowledge and willingly supporting your colleagues in problem-solving and further development.
8. You are curious and enjoy learning about new technologies, and together with the team, you aim to revolutionize IT support with modern technology.
9. \“Apple Certified Support Professional\“ or \“Apple Device Support and Apple Deployment and Management\“ is a plus.

Why us?

1. Be part of a small and rapidly growing team in Berlin and Munich with big ambitions and backed by top European VCs, like Atomico and Cherry Ventures.
2. Become part of the IT revolution and help us build the most compelling IT Management Platform in the market.
3. Attractive compensation package, including a virtual share package (VSOP).
4. Paid certifications in various fields.
5. High responsibility and ownership from day one.
6. Employee benefits: public transportation ticket or EGYM Wellpass, Corporate Benefits.
7. Well-equipped offices in Munich and Berlin.

About Us

Make millions of people work better every day.

We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.

deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.

IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department. #J-18808-Ljbffr