IT Support Specialist 2nd Level - macOS / iOS (f/m/d)

Your mission

• You are the first point of contact for our customers, assisting them with all IT-related questions.
• You are the expert in providing technical support for macOS and iOS within the team.
• You receive customer inquiries in the form of tickets and calls and respond to them independently, effectively, and solution-orientedly.
• You work closely with the 1st Level Team, providing assistance in handling customer inquiries and sharing your knowledge.
• You contribute your experience with Mobile Device Management systems, Microsoft 365 and/or Google Workspace, software and hardware support within the team.
• You support the continuous optimization and automation of the ticket system and work processes.
• You collaborate closely with the IT Operations Team, assisting in the technical integration of our product for new customers and serving as a technical contact person.

Your profile

• You have successfully completed an apprenticeship as an IT specialist for system administration or have further developed yourself through professional qualifications to become a system administrator.
• You have at least 3 years of experience in technical support focusing on macOS and iOS.
• You have experience working with ticket systems and in direct contact with customers.
• You enjoy being in direct contact with customers, are empathetic, patient, able to explain complex technical topics in simple terms, and have a strong service mindset.
• You take pleasure in new challenges and in finding effective and creative solutions to complex problems.
• You work independently and solution-orientedly.
• You are a true team player, sharing your knowledge and willingly supporting your colleagues in problem-solving and further development.
• You are curious and enjoy learning about new technologies, and together with the team, you aim to revolutionize IT support with modern technology.
• \“Apple Certified Support Professional\“ or \“Apple Device Support and Apple Deployment and Management\“ is a plus.

Why us?

• Be part of a small and rapidly growing team in Berlin and Munich with big ambitions and backed by top European VCs, like Atomico and Cherry Ventures.
• Become part of the IT revolution and help us build the most compelling IT Management Platform in the market.
• Attractive compensation package, including a virtual share package (VSOP).
• Paid certifications in various fields.
• High responsibility and ownership from day one.
• Employee benefits: public transportation ticket or EGYM Wellpass, Corporate Benefits.
• Well-equipped offices in Munich and Berlin.

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