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- Aufgaben: Be the go-to tech guru for our customers and solve complex cloud-based issues.
- Arbeitgeber: Join a fast-growing IT team in Berlin and Munich, aiming to be Europe's #1 IT Operating System.
- Mitarbeitervorteile: Enjoy perks like an ÖPNV ticket, Swapfiets, Urban Sports Club, and a Virtual Stock Option Plan.
- Warum dieser Job: Experience high responsibility from day one and grow with a supportive team focused on innovation.
- Gewünschte Qualifikationen: You need IT support experience, proficiency in German and English, and a passion for customer service.
- Andere Informationen: We offer paid certifications to help you grow professionally and personally.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Your mission
- You are the first point of contact for our customers and our 1st level support team
- You provide technical support and are responsible for solving complex problems for our customers with a focus on cloud-based technologies
- You respond to our customers‘ inquiries, offering solution-oriented assistance with a primary focus on cloud-based technologies
- You actively collaborate with the IT support team to drive continuous process enhancements
- You possess a deep understanding and, ideally several years of experience with the Windows operating system in combination with Microsoft 365 and/or Google Workspace
- You can extend practical experience to managing MDM systems, e.g. Microsoft Intune
- You continuously aid the IT Ops team in enhancing and automating support processes
Your profile
- You have successfully completed an apprenticeship as an IT specialist for system administration or have advanced to become a system administrator through professional qualifications
- You have several years of experience in IT support
- You are proficient in both German and English at the C1 level
- You are interested in self-development and collaborative growth – we will support your professional and personal development with paid certifications through our organization
- You enjoy engaging with a multitude of customers and you exhibit patience and a strong commitment to service
- You work with a hands-on mentality
- You seek to join a company that values participation and encourages initiative
Why us?
- Join the IT revolution – we are a small, but fast-growing team in Berlin and Munich with high ambitions – experience how to scale a startup to Europe’s #1 IT Operating System
- Attractive compensation package, incl. Virtual Stock Option Plan (VSOP)
- High responsibility and ownership from day 1
- Benefits: ÖPNV ticket, Swapfiets, Urban Sports Club, Corporate Benefits
- Office in Munich and Berlin-Mitte
We are looking forward to your application!
The deeploi Team
About Us
Make millions of people work better every day.
We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.
deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.
IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department. #J-18808-Ljbffr
IT Support Specialist 2nd Level - WindowsOS (f/m/d) Arbeitgeber: Deeploi
Kontaktperson:
Deeploi HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Support Specialist 2nd Level - WindowsOS (f/m/d)
✨Tip Number 1
Make sure to familiarize yourself with cloud-based technologies, especially Microsoft 365 and Google Workspace. Having hands-on experience with these platforms will not only boost your confidence but also demonstrate your capability to handle the technical challenges that come with the role.
✨Tip Number 2
Engage with online communities or forums related to IT support and Windows operating systems. This will help you stay updated on the latest trends and solutions, and you might even find networking opportunities that could lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in IT support during the interview. Be ready to share specific examples of how you've solved complex problems, particularly those involving MDM systems like Microsoft Intune.
✨Tip Number 4
Show your enthusiasm for continuous learning and self-development. Mention any relevant certifications or courses you’ve completed, and express your interest in further professional growth, as this aligns with our values at StudySmarter.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Support Specialist 2nd Level - WindowsOS (f/m/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities of an IT Support Specialist 2nd Level. Highlight your experience with Windows OS, Microsoft 365, and cloud-based technologies in your application.
Tailor Your CV: Customize your CV to reflect your relevant experience in IT support, especially focusing on your problem-solving skills and any experience with MDM systems like Microsoft Intune.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your commitment to customer service. Mention specific examples of how you've solved complex problems in the past.
Language Proficiency: Since proficiency in both German and English at the C1 level is required, ensure that your application demonstrates your language skills clearly, possibly by including relevant certifications or experiences.
Wie du dich auf ein Vorstellungsgespräch bei Deeploi vorbereitest
✨Show Your Technical Expertise
Be prepared to discuss your experience with Windows operating systems, Microsoft 365, and Google Workspace. Highlight specific examples of complex problems you've solved in previous roles, especially those related to cloud-based technologies.
✨Demonstrate Your Customer Service Skills
Since you'll be the first point of contact for customers, emphasize your patience and commitment to service. Share anecdotes that showcase your ability to handle customer inquiries effectively and provide solution-oriented assistance.
✨Highlight Your Collaborative Spirit
Talk about your experience working in teams and how you contribute to process enhancements. Mention any instances where you've collaborated with IT support teams to improve workflows or automate processes.
✨Prepare for Language Proficiency
As proficiency in both German and English at the C1 level is required, practice discussing technical topics in both languages. Be ready to switch between languages if necessary during the interview to demonstrate your fluency.
