Call Center Agent (m/f/d) for written and spoken customer support in Polish & English language

At DEFACTO, we empower organisations to work better for their customers by turning data-driven insights and cutting-edge automation into sustainable, customer-centric business success. Our mission is simple but powerful: we make organisations smarter and more efficient – for better customer experiences and long-term business success. With many years of experience in business process outsourcing (BPO), AI-powered decision-making and workflow automation, we are the trusted partner for transforming the customer experience.

The position is to be filled at the next possible date, full-time (40h/week) in our office in Erlangen (Bavaria). The fixed gross annual salary is up to €30,000 per year, depending on qualifications and commitment.

Your tasks consist of providing individual support and advice to end customers and business partners by e-mail and telephone in our Customer Experience Centre.

• You enjoy interacting with different people and target groups
• As a strong communicator, you have very good written and spoken English and Polish language skills. Both languages are mandatory
• Ideally, you already have professional experience in customer service. We also welcome career changers of all ages from other service professions
• Your profile is rounded off by an experienced PC user

You have a passion for future-orientated customer service. You also have excellent written and spoken communication skills in Polish and English.

With your friendly and team-orientated attitude, you will fit in very well with our young, dynamic, and international team. You are flexible, committed and looking for an exciting role in which you are prepared to take on responsibility from the outset.

• Intensive induction training, of course with full salary, as well as interesting development opportunities
• An open-ended employment contract
• Good public transport connections
• Possibility of transport subsidies
• The possibility of mobile working from home after a successful familiarization phase (pro rata presence on site is required)
• 28 days holiday entitlement
• And of course, free coffee, drinks, fresh fruit, and other goodies.

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