IT Field Engineer - FRA in Frankfurt am Main

Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.

Essential Responsibilities:

• Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms.
• Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.).
• Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request.
• Verify the asset in accordance with Delta policy prior to the move.
• Update asset management systems.
• Troubleshoot and resolve all hardware and software problems supported by Field Operations.
• Communicate with the Field Planning and Project Management organization. Duties may include research, providing input into work orders, and occasional assistance with site surveys.
• Perform preventative maintenance on operational devices.
• Coordinate external vendor services.
• Install, customize, maintain, test, and troubleshoot operating systems and other systems software
• Provide on-site support, as needed.
• Provide technical support, as needed, to the enterprise.
• Configure, install, maintain, test, and troubleshoot hardware systems
• Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
• Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.
• Coordinate activities with internal/external technology owners/service providers
• May perform other duties as assigned.

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