Field Service Engineer UPS (m/w/d)

Company Description

Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta’s corporate mission: „To provide innovative, clean and efficient energy solutions for a better tomorrow.“ For nearly 20 years, Delta EMEA continues to dedicate in R&D to support the most important businesses with advanced energy-saving technology and solutions.

Job Description

For our Data Center Segment (DCS) , we are searching for an enthusiastic service engineer engaged in building top service knowledge about DCS products, who should be able to share this knowledge with other Delta field service engineers and service partners in the EMEA region. The role also involves providing technical support to customers, sales, product management, and participating in further improvement of products and services.

Responsibilities:

1. Conduct customer training and provide technical support, including on-site diagnostics/troubleshooting for critical cases.
2. Perform on-site diagnostics and service.
3. Be responsible for overall service-related technical documentation used in EMEA, defining the scope of service jobs for each product (installation/commissioning/annual maintenance) and maintaining a spare parts list with a substitution matrix.
4. Build and manage a network of service partners within EMEA.
5. Possess a commercial mindset and ability to transform customers’ pain points into business opportunities.

Qualifications:

1. At least 3 years of related experience as an electrical engineer.
2. Understanding of power & infrastructure solutions.
3. Able to discuss and communicate technical details both at a high level and in simple terms.
4. Open to innovation and new technologies.
5. Good communication and interpersonal skills.
6. Independent, highly achievement-driven, and a team player.
7. Willing to travel within the EMEA region.
8. Able to communicate fluently in English & German (written and spoken).

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