Senior Technical Support Specialist Level 2 (m/w/d)

Senior Technical Support Specialist Level 2 (m/w/d)

• Full-time

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across 5 continents.

Throughout its history, Delta has received various global awards and recognition for its business achievements and innovative technologies. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability Indices for 12 consecutive years.

Responsibilities

• Lead and manage a team of service technicians, providing guidance, training, and mentorship to ensure their professional growth and development.
• Collaborate with other departments and external vendors to effectively coordinate installation, maintenance, and repair activities to meet customer demand and deadlines.
• Participation in developing and implementing service plans and strategies to optimize the efficiency and effectiveness of the regional service team.
• Conduct regular performance reviews, set performance goals, and provide constructive feedback to team members.
• Serve as the primary point of contact for escalated customer issues, ensuring timely resolution and customer satisfaction.
• Monitor and analyze key performance indicators, identify areas for improvement, and implement corrective actions as needed.
• Drive continuous improvement initiatives to enhance service quality, reduce costs, and increase customer satisfaction.
• Handle escalated cases and take part in case handling load when required.

Minimum Requirements

• Bachelor\’s degree in Electrical Engineering or a related field.
• Minimum of 3 years of experience in a leadership role within the electrical industry.
• Experience in Electrical Supply or backup systems and their installation, support, maintenance, and repair (EV Charging, UPS, Renewable energy systems or similar).
• Leadership and management skills, with the ability to motivate and inspire a team.
• Proven track record of driving results and meeting performance targets.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
• Native/Fluent in German and English.
• Excellent computer skills (MS Office, CRM, ERP etc.). Working experience in MS Dynamics is considered a plus.
• Solid problem-solving and decision-making abilities, with attention to detail.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines.

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