Enterprise Resources Planning Consultant -German

3 days ago Be among the first 25 applicants

Talent Acquisition Associate | UK Europe | End to End Recruiting| 10K+ Followers | @DCTS

1. Technical Support

Serve as the primary escalation point for advanced technical issues.

Diagnose, analyze, and resolve ERP-related incidents, including system errors and performance issues.

Work with development teams to identify and deploy bug fixes, patches, and system updates.

Communicate effectively with end-users and stakeholders to understand their challenges.

Deliver solutions in a timely manner, ensuring customer satisfaction.

Train and mentor junior support engineers and client staff on system functionalities.

2. Documentation and Reporting

Maintain detailed records of incidents, resolutions, and system changes.

Develop and update knowledge base articles for recurring issues.

Provide periodic reports on support performance and system improvements.

Seniority level

Entry level

Employment type

Contract

Job function

Information Technology

Industries

Software Development

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