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- Aufgaben: Manage and structure service knowledge to enhance customer satisfaction and repair efficiency.
- Arbeitgeber: Join Dentsply Sirona, the global leader in dental products with a rich history of innovation.
- Mitarbeitervorteile: Enjoy competitive pay, employee perks, and the chance to work in an international environment.
- Warum dieser Job: Make a real impact on customer satisfaction while working in a dynamic and innovative team.
- Gewünschte Qualifikationen: Bachelor's degree in relevant fields and experience in knowledge management required.
- Andere Informationen: Fluency in English is essential; German is a plus. Willingness to travel globally is needed.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.
The Service Knowledge Manager (m/f/d) is part of the global Customer Service & Success organization and is based in Bensheim. This role plays a critical role in managing service knowledge across the global internal Service organization and our external service partners. The person we are looking for ensures that issues on our Equipment could be solved quickly with the help of available service knowledge, which results in faster time to repair and a higher customer satisfaction.
Your Responsibilities:
- Building, managing, structuring and scaling a service knowledge management system to provide service staff with access to accurate answers and important information to help our customers.
- Collection and structured preparation of knowledge on our solutions, services and other relevant content from internal service staff, suppliers and external service providers as well as through customer feedback.
- Development of a strategy for the distribution of knowledge through a service CRM system.
- Develop appropriate processes to collect and distribute service knowledge.
- Regular consultation with our support team to identify and centralize the relevant needs.
- Work in a role of high visibility and with high impact towards successful customer satisfaction and business growth.
Your Profile:
- Bachelor\’s degree in biomedical engineering, mechanical engineering, bioinformatics, information technology or a relevant field.
- Several years professional experience with demonstrated success in knowledge or information management.
- International work experience.
- Demonstrated experience in managing complex projects and achieving exceptional results, experience in service and agile development environment is a plus.
- Strong communication (written and verbal) and relationship building skills.
- Experience with Knowledge Management Systems.
- Strong organizational & strategic thinking and engagement in corresponding discussions and decisions.
- Well-organized and efficient, combined with hands-on mentality.
- High level of engagement, transparency & accountability.
- Fluency in English, German is a plus.
- Willingness to travel globally (per business needs).
As part of our team, you\’ll experience the spirit of an international and innovative market leader in the dental industry. Besides an attractive remuneration package, you will also be eligible for a variety of employee benefits.
DentsplySirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in DentsplySirona.
If you need assistance with completing the online application due to a disability, please send an accommodation request to Please be sure to include “Accommodation Request” in the subject.
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Technology Services Knowledge Manager (m/f/d) - Bensheim, Germany Arbeitgeber: DENTSPLY International
Kontaktperson:
DENTSPLY International HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Technology Services Knowledge Manager (m/f/d) - Bensheim, Germany
✨Tip Number 1
Familiarize yourself with the latest trends and technologies in knowledge management systems. This will not only help you understand the role better but also allow you to speak confidently about how you can contribute to Dentsply Sirona's service knowledge management.
✨Tip Number 2
Network with professionals in the dental and biomedical engineering fields. Attend industry events or webinars to connect with people who might provide insights into the company culture and expectations for the Technology Services Knowledge Manager role.
✨Tip Number 3
Prepare to discuss your experience with managing complex projects. Be ready to share specific examples of how you've successfully implemented knowledge management strategies in previous roles, as this will demonstrate your capability to excel in this position.
✨Tip Number 4
Showcase your communication skills during any interactions with the company. Whether it's through emails or interviews, clear and effective communication is key, especially since the role involves collaboration with various teams and external partners.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Technology Services Knowledge Manager (m/f/d) - Bensheim, Germany
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technology Services Knowledge Manager position. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in knowledge management, project management, and any relevant technical skills. Make sure to provide specific examples of how you've successfully managed complex projects or improved service processes.
Showcase Communication Skills: Since strong communication skills are essential for this role, include examples of how you've effectively communicated with teams or clients in previous positions. This could be through written reports, presentations, or collaborative projects.
Tailor Your Application: Customize your cover letter to reflect your understanding of Dentsply Sirona's mission and values. Mention why you are specifically interested in working for them and how your background aligns with their goals in the dental industry.
Wie du dich auf ein Vorstellungsgespräch bei DENTSPLY International vorbereitest
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of the Service Knowledge Manager. Familiarize yourself with knowledge management systems and how they can enhance customer service efficiency.
✨Showcase Your Experience
Prepare to discuss your previous experience in knowledge or information management. Highlight specific projects where you successfully managed complex information and improved service delivery.
✨Demonstrate Communication Skills
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Be ready to provide examples of how you've built relationships and communicated effectively in past roles.
✨Be Ready for Strategic Discussions
Expect questions about your strategic thinking and organizational skills. Prepare to discuss how you would approach building and scaling a service knowledge management system, including any relevant processes you would implement.
