Senior Customer Success Manager (f/m/d)

Overview Senior Customer Success Manager to drive customer success and growth with our cutting-edge SaaS solution. In this role, you’ll take full ownership of key accounts, empower customers to become true product champions, and collaborate closely with our Sales team on expansion opportunities. As part of deskbird, a fast-growing workplace tech company backed by a $23M Series B and trusted by leading global brands, you’ll join a passionate, high-performing team on an exciting growth journey with exceptional opportunities for career advancement and professional development. This is a hybrid role based in Munich. Responsibilities Develop and nurture strong relationships with customers and internal teams, fostering trust and long-term collaboration. Ensure customer success by helping them fully leverage the potential of deskbird’s solution. Lead and manage customer projects, from planning through execution to ongoing support. Organise and facilitate customer meetings, project kickoffs, and training sessions. Identify and close growth and upsell opportunities within existing accounts. Serve as the key point of communication between internal departments and customers, contributing to product improvement. Customise and optimise customer systems to fit their specific needs. Qualifications At least 2 years of experience in a B2B Customer Success role, ideally within the SaaS industry. Proven track record of building trusted relationships with B2B clients and delivering measurable business value. Customer-first mindset, recognised for empathy, proactivity, and a strong service orientation. Analytical and solution-driven, with the ability to address challenges through practical, positive outcomes. Excellent communication and interpersonal skills, enabling effective collaboration with internal teams and senior stakeholders. Native-level proficiency in German and fluency in English. What’s in it for you Grow fast: Join Europe’s leading workplace management software company and accelerate your career development. Annual company summit: Meet the whole team at our yearly summit in inspiring locations across Europe. Team “Bursts”: Unlimited opportunities to collaborate with your team in person. Home office support: Financial contribution to set up a comfortable, productive home office. Learning & development: Annual budget for coaching, certifications, and conferences. Hub visit: Yearly sponsored trip to one of our hubs. Generous annual leave: Plenty of time off to recharge. Joy budget: Annual budget to spend on activities that spark joy, connection, and shared energy. About us At deskbird, we empower companies worldwide to navigate the complexities of hybrid work. Our people-centric software enables employees to easily coordinate office schedules, book desks, and collaborate more effectively. For admins, we provide powerful insights and analytics to optimise office operations. As one of the fastest-growing SaaS startups, we are a team of diverse talent from 22 nationalities, with vibrant hubs in Berlin, Munich, Barcelona, Paris, London, Boston, Pfäffikon, Bucharest, Belgrade, Sofia, and Skopje. If our mission and this role resonate with you, we encourage you to apply, even if you don’t meet every single requirement. At deskbird, we value the unique perspectives and contributions that each individual brings. We believe in the potential for growth and the impact we can achieve together. Whether you see yourself as an 80% fit or more, your passion and enthusiasm are what truly matter. Take that step—let’s uncover your potential and shape the future together. We are an equal-opportunity employer and celebrate diversity, recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We do not discriminate on the basis of race, ethnicity, religion, colour, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability. #J-18808-Ljbffr