Senior Customer Training Specialist – Hugo RAS Technology

We are looking for a passionate and experienced individual to join our European Robotics Surgical Team to serve as a Customer Trainer for the Medtronic Hugo RAS system.

In this role you will deliver high‑level technical training, support clinical education programs and events, and help drive competitive readiness across our organization.

The position is open for a German‑speaking employee willing to travel approximately 75% of the time to training centres in Belgium and other locations.

Responsibilities

• Deliver education and training on the Medtronic Hugo RAS technology, covering surgical indications in general surgery, urology and gynaecology.
• Conduct technical training and actively support laboratory sessions and hands‑on workshops.
• Apply a structured teaching methodology to assess the efficiency and safety levels of trainees.
• Master the ecosystem surrounding robotic surgery, including surgical equipment, instruments and supporting digital infrastructure.
• Collaborate with Sales, Clinical teams, Medical Affairs colleagues and surgical proctors to prepare and set training program expectations.
• Develop expertise in RAS system technology, applications, advanced technology, OR efficiency, training pathway process, and coaching techniques/methodologies.
• Required Knowledge and Experience
• Bachelor’s degree and 5+ years of experience in training, field sales, sales support, clinical or technical roles in the medical device or healthcare industry.
• Experience with laparoscopic and/or robotic‑assisted surgery technologies.
• Clinical and/or operating room experience.
• Proven experience and mindset in training and education.
• Fluency in German and English.
• High capacity and excellent problem‑solving skills.
• Experience in design, development, delivery and evaluation of product and procedure‑based technical education using blended learning solutions.
• Positive mindset, team player with professional work ethic.
• Willingness to travel 75% of the time.
• Physical Job Requirements

The above statements describe the general nature and level of work performed by employees assigned to this position but are not an exhaustive list of all required responsibilities and skills.

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package designed to support you at every career and life stage.

Pay range: Austria: 70,400.00EUR – 105,600.00EUR Germany: 72,800.00EUR – 109,200.00EUR Position eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).

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EEO Statement

The policy of Medtronic is to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity or expression, genetic information, marital status, public assistance status, veteran status or any other characteristic protected by federal, state or local law.

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