Internship Service Experience Management

Internship Service Experience Management Internship start: August/September 2026. Duration: 6 months. Location Frankfurt / Main Employment level Internship Function 24 Working time Full-time Salary The internship is remunerated. Internship Service Experience Management Internship start: August/September 2026. Duration: 6 months. Location Frankfurt / Main Employment level Internship Function 24 Working time Full-time Salary The internship is remunerated. Have you always wanted to take a look behind the scenes at Germany’s largest airline? Do you enjoy taking on responsibility, helping to shape and support initiatives from the idea to the go-live? Are you interested in customer and service experience? Then you’ve come to the right place! Have you always wanted to take a look behind the scenes at Germany’s largest airline? Do you enjoy taking on responsibility, helping to shape and support initiatives from the idea to the go-live? Are you interested in customer and service experience? Then you’ve come to the right place! Tasks In the Service Experience area, we support our customers with their concerns before and after the flight: from new bookings to processing feedback after the trip. We manage teams at locations around the world, design customer-oriented processes, check quality and solve special cases. As part of the team, you will work on initiatives and projects. You will gain an insight into project and concept work and take responsibility for sub-projects You will develop and produce communication material for our global service providers (work instructions, newsletters, presentations, training documents) You will investigate problem areas, prepare analyses, derive measures and implement them. You will get to know numerous interfaces within the company You will support tenders and help evaluate the bids submitted by bidders You will support the management of external service providers (e.g. by developing incentive concepts) You will support us in the planning and organization of internal events and workshops Behind the scenes Your workplace Your office is located in the immediate vicinity of Frankfurt Airport in the Lufthansa Aviation Center (LAC). You will find a modern working environment with good public transport connections. Working from home is also possible after consultation. The culture and the team We work together as a team and support each other. Regardless of hierarchy and function, we treat each other as equals and speak openly with each other. Every opinion is taken seriously. We see mistakes as an opportunity to learn. Even when things get stressful, we don’t lose our sense of humor. Video: https://player.vimeo.com/video/601681794 The drive Lufthansa brings tens of thousands of passengers to their destinations every day, connecting people, cultures and economies. Being there for our customers before and after the flight and taking care of them – especially when things don’t go according to plan – that’s customer service! Benefits Free parking Cafeteria Subsidized public transport Special deals with selected partners Employee events Flexible working hours Free parking, Cafeteria, Subsidized public transport, Special deals with selected partners, Employee events, Flexible working hours Requirements You enjoy working in a team and have a high level of customer and service orientation. You take a structured approach and don’t get flustered, even when things get busy. Enrolled for the entire period of the internship (current certificate of enrollment and a written proof of mandatory internship must be enclosed with the application) or the internship between the Bachelor’s and Master’s degree program (Gap Year) Strong communication and organizational skills Initiative and commitment Confidence in dealing with Microsoft Office programs Very good written and spoken German and English skills You have preferably already gained some work experience Further information can alsobe found in our FAQs . Company About Deutsche Lufthansa AG The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. With approx. 100,000 employees, the Lufthansa Group generated revenue of EUR 37,581m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions. www.lufthansa.com Join Us.