ppYour creative freedom In this key position, you will be responsible for the overall operation and development of our cloud managed services in Switzerland. You ensure a high quality of service, optimize operational processes and actively shape the cloud transformation of our customers. /ph3Strategy portfolio /h3pYou implement the global cloud managed services strategy in the Swiss market /ppYou are continuously developing our service portfolio (public, private, hybrid, AI, SAP, Oracle, hyperscaler) /ppYou ensure scalability, standardization and sustainability of our services /ph3Management organization /h3pYou take on the disciplinary leadership of our cloud managed services organization /ppYou are responsible for the professional development of operating models, standards and governance /ppYou manage international delivery teams in close cooperation with near/offshore units /ppYou strategically develop our teams /ppYou are responsible for budget, resource and capacity planning /ph3Delivery operation /h3pYou ensure the stable, secure and efficient operation of our cloud services /ppYou are responsible for SLA compliance and service quality /ppYou manage incident, problem and change management /ppYou continuously optimize processes, automation and efficiency (e.g. FinOps, AIOps) /ppYou control the economic performance of the service company /ph3Governance Compliance /h3pYou define and are responsible for service governance and operational guidelines /ppYou ensure compliance with regulatory requirements /ppYou work closely with security and compliance units /ph3Customers Collaboration /h3pYou support sales and customer service teams with managed services deals and transformations /ppYou are the central point of contact for operational and delivery issues /ppYou manage escalations at management level /ppThat's why you fit in with us /ph3Technical requirements /h3pCompleted degree (e.g. computer science or comparable) /ppSeveral years of experience in managed services or cloud operations environments /ppMany years of management experience (min. 10 years) in complex delivery organizations /ppProfound knowledge of hyperscaler technologies (AWS, Azure, etc.) /ppExperience in IT service management, cloud governance, and FinOps /ppKnowledge of the Swiss market is an advantage /ph3Personal competencies /h3pExcellent leadership and communication skills in Swiss German and English /ppHigh customer, quality and results orientation /ppStrategic thinking combined with operational strength /ppAssertiveness and decisiveness /p /p #J-18808-Ljbffr
Head of Cloud Managed Services (m/w/d) 100% Arbeitgeber: Deutsche Telekom AG
Die Hottgenroth Software AG ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern ein dynamisches und unterstützendes Arbeitsumfeld bietet. Mit flexiblen Arbeitszeiten, attraktiven Sozialleistungen und vielfältigen Möglichkeiten zur persönlichen und beruflichen Weiterentwicklung in einem innovativen Team, das sich auf die Entwicklung hochwertiger Softwarelösungen spezialisiert hat, ist Köln der ideale Standort für alle, die ihre Karriere im IT-Bereich vorantreiben möchten.
