Service Quality Manager (m/w/d/x)

# Service Quality Manager (m/w/d/x)Bamberg, Bonn, Magdeburg, MünsterJunior entryRegularDeutsche Telekom IoT GmbH## About this job**Deutsche Telekom IoT GmbH** The Internet of Things (IoT) isn't just a buzzword. DAX companies and SMEs, all industries and sectors are equally encouraged to digitize their production chains and develop new business models from them. Around 30 billion “things” — such as cars, refrigerators or elevators — are currently connected via the Internet worldwide. And we're just getting started. As Deutsche Telekom IoT GmbH, we are helping to shape digitization.To drive digitization forward with IoT, we are looking for pioneers of innovation who feel comfortable in an agile environment and are passionate about finding digital and innovative solutions for our customers. Are you #DABEI?**task description** As a service quality manager, you monitor selected service quality indicators, including the effects on the customer experience in the area of responsibility. You will be involved in identifying needs for action and developing E2E monitoring solutions.Your main tasks also include:* You will analyse errors in service disruptions and identify errors on technical systems and work on weak point analysis for service or process chains as well as in the identification and preparation of new methods in the area of responsibility* You will be involved in optimising contract structures and developing knowledge management* You identify and consolidate stakeholders' needs for training content and methods* You work on supplier benchmarks and in implementing measures to improve the performance of hosting partners* You work on projects and manage sub-projects**requirements** You have a degree (IP-VPN, Quality Management, Service Level Management (SLM)) or completed vocational training combined with several years of professional experience in the field of service quality management.You also have the following knowledge and skills:* Very good knowledge of fault analysis* In-depth experience in continuous process improvement* Development of training programs* In-depth experience in training and development topics* ITIL capabilities* Knowledge of 4G/5G mobile networks* network protocols (TCP/IP, BGP)* Network monitoring with Kibana and ELK* ticketing systems (HPSM, CASM, Jira, etc.)* Analytical thinking and problem-solving skills* Mavenir and Huawei PGW Know-How* Automation of customer-specific configurations* Juniper MX - IP Sec GW Know HowYour application can be processed by external service providers in Germany. Applications for jobs outside Deutsche Telekom AG can also be processed by recruiters in other European countries. This also applies to the processing of applications for subsidiaries of Deutsche Telekom AG. For our civil servants, therefore, the following note: You are not required to attach documents relevant to personnel records, in particular civil service assessments, with your application. However, you are free to provide these documents voluntarily.Severely disabled people are given priority if they are equally qualified. #J-18808-Ljbffr