Contract role: Initial 6 month with view for extension
German speaking: C1, C2 or German national required
Serving as the primary on-site IT support engineer within an enterprise environment, acting as the local technology representative while collaborating with a globally distributed IT support team.
Deliver high-quality technical support to end users and senior stakeholders, ensuring the reliability, security, and availability of workplace technology.
Key Responsibilities
- Acted as the primary point of contact for all end-user IT support, providing on-site and remote assistance across multiple support channels.
- Diagnosed and resolved incidents relating to desktops, laptops, mobile devices, applications, user accounts, Microsoft 365, and enterprise infrastructure.
- Managed escalations to specialist engineering teams while maintaining ownership of incidents through to resolution.
- Delivered exceptional support to executive and VIP users, ensuring a high standard of customer service and professionalism.
- Installed, configured, and supported Windows devices, Microsoft 365 services, Active Directory, Exchange Online, Intune, Microsoft Teams, Zoom, and enterprise collaboration tools.
- Performed hardware deployments, software installations, user onboarding, office moves, and device lifecycle management.
- Supported audio-visual meeting room technologies and collaborated with specialist teams to resolve complex issues.
- Conducted incident investigations, root cause analysis, and documented resolutions to improve knowledge sharing and reduce repeat incidents.
- Analysed support trends and identified opportunities to improve service delivery through automation and process enhancements.
- Led and supported end-user technology projects, including device refreshes, migrations, software rollouts, and workplace technology upgrades.
- Maintained accurate documentation, knowledge base articles, and service management records to support operational excellence.
Key Technologies
Windows 11, Windows Server, Active Directory, Microsoft 365, Exchange Online, Microsoft Endpoint Manager (Intune), PowerShell, Microsoft Teams, Zoom, ServiceNow, VMware Horizon, Azure Virtual Desktop (AVD), AV technologies, laptops, thin clients, iOS devices.
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Information Technology Support Specialist in Frankfurt am Main Arbeitgeber: develop
Unser Unternehmen ist ein dynamisches Start-up im Fintech-Bereich, das seinen Mitarbeitern eine inspirierende Arbeitsumgebung in Hamburg bietet. Mit flexiblen Arbeitszeiten und der Möglichkeit, drei Tage im Büro und zwei Tage im Homeoffice zu arbeiten, fördern wir eine ausgewogene Work-Life-Balance. Wir legen großen Wert auf die persönliche und berufliche Weiterentwicklung unserer Mitarbeiter und bieten zahlreiche Wachstumschancen in einem innovativen Team, das an der Spitze der Finanztechnologie steht.
