CUSTOMER SERVICE REPRESENTATIVE.

Responsibilities

• Provides customer service and responds to customer inquiries for all contractor and vendor invoice payment issues including late payment, underpayment or overpayment of invoices.
• Uses automated pay systems to research, analyze and resolve customer service issues.
• Identifies accounts receivables, erroneously taken discounts or failure to take discounts, improperly paid interest, input errors, refunds, duplicate payments or other problem situations.
• Receives, researches, analyzes, and answers telephone and written inquiries concerning functions related to contractor and vendor pay.
• Discusses problems and questions related to contractor and vendor pay and provides immediate answers to inquiries.

Explains and/or assists inquirers in the preparation of various forms and documents.

Qualifications

One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade within the federal service, which demonstrates the ability to perform the duties of the position, is required.

Specialized Experience for Entry at GS‑05

Experience processing of financial transactions using standardized procedures to include reviewing documents for accuracy and inputting financial accounting information into an automated system and correcting invalid/incorrect transactions.

Specialized Experience for Entry at GS‑06

Experience applying regulations, policies and procedures governing pay, billing and other types of financial transactions sufficient to convey information to customers and other interested parties, researching customer accounts and financial regulations, policies and procedures to identify discrepancies and suggest solutions, explaining pay, billing and other types of financial procedures, interpreting technical materials, conveying options and resolving problems within automated financial systems.

You may qualify for consideration if meeting specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

• Conditions of Employment
• Must be a U. S. Citizen.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment.

Failure to maintain security eligibility may result in termination.

• Registered for Selective Service (males born after 12‑31‑1959).
• Suitable for Federal employment.
• Time after Competitive Appointment: Candidates must have served 3 months after latest competitive appointment in the Federal service.
• Obtain/Maintain Financial Management Certification.
• New employees to the Defense Finance and Accounting Service will be required to successfully pass the E‑Verify employment verification check.

To learn more about E‑Verify, including your rights and responsibilities, visit e‑verify. gov.

Required Certifications

This position requires you to obtain and maintain a Level 1 Certification under the Do D Financial Management (FM) Certification Program as a condition of employment.

If selected, you will have to obtain this certification within two (2) years of your entry on duty in the position unless you are already in a position that requires a Level 1 Certification in which case you must complete the certification within the original 2‑year period.

Failure to become certified within the required timeframe may be grounds for removal from the position and/or from Federal service.

Education Substitutions

Substitution of Education for

Experience: Four years of successfully completed education above the high school level in any field for which high school graduation, or the equivalent, is a prerequisite may be substituted to meet the specialized experience required.

Equivalent combinations of successfully completed post‑high‑school education and experience may be used to meet total experience requirements.

Substitution of Education for

Experience: Six months of graduate education may be substituted to meet the specialized experience required when it is directly related to the work of the position being filled.

Equivalent combinations of successfully completed graduate level education and experience may be used to meet total experience requirements when the education is directly related to the position being filled.

If you are using education to substitute for the specialized experience and/or a basic requirement, you must submit transcripts at the time you apply.

• Foreign‑Area & Special Circumstances
• For positions in a foreign country, that country's laws or international agreements may have a direct impact on the ability of an employee's same sex domestic partner or spouse to accompany the employee and receive certain benefits.

If you believe you may be affected by these laws and agreements, please address questions to the Human Resource point of contact listed on this vacancy announcement before applying for or accepting this position.

• Applicants eligible for appointment under the Do D Office of Personnel Management Non Appropriated Fund (NAF) Interchange Agreement will be required to provide documentation that they are currently serving under a NAF appointment or have been involuntarily separated without personal cause.

Applicants must be or have been serving in continuing NAF positions under an appointment without time limits.

Applicants must also have served continuously for at least 1 year in a NAF position.

If selected, applicants will be required to provide the appropriate documents to support this continuous employment.

• Eligibility for foreign‑area allowances such as Foreign Post Allowance and Living Quarter Allowance will be determined at the time of hire.
• US. citizens in Germany under ordinary resident status are not eligible to apply for appointment under Status of Forces Agreement (SOFA.)
• Candidates claiming Military Spouse Preference (MSP) or Family Member Preference (FMP) will be required to submit a copy of sponsor's permanent change of station orders authorizing movement of spouse/family member to the overseas command or other appropriated documentation that support the preference prior to appointment.
• Current permanent DFAS employees residing in the United States, its Territories or Possessions, who are selected through a formal competitive recruitment process for a lower grade position overseas may be afforded pay retention if their pay would otherwise be reduced.

Pay retention may be granted to employees already in the overseas area if the recruitment efforts had been extended outside the overseas command involved and the individual selected will have to PCS.

Locality rates of pay will not be used for pay setting.

• Tour of Duty will be for 3 years with possible extension of 2 years (for a total of 5 years).

The DOD policy on overseas employment for civilian employees limits overseas tours to 5 years.

Extensions beyond 5 years are designed to provide management flexibility to meet defined mission requirements that otherwise cannot be met.

Case by case extensions beyond the 5‑year limit may be granted in extremely rare situations.

• Execution of DD‑1617, Transportation Agreement-Overseas Employee is required.

Military Spouse Preference candidates selected will be placed on an overseas Excepted Indefinite appointment and will not be required to sign the DD‑1617.

• The Security Designation will vary and dependent upon position and may require a secret clearance or higher.

Employment in this position requires a background investigation which may delay starting date.

If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed/undisclosed background issues, the employment offer may be withdrawn.

Individuals selected are required to obtain/maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment.

Failure to maintain eligibility to occupy a sensitive position may result in termination.

For more information see the security section of Understanding Vacancy Announcements.

• Criminal History Inquiries- For some positions, criminal history inquiries may not take place before you receive a conditional job offer. Please see
• Additional Information
• Moving expenses will not be paid.
• The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable.
• For positions where relocation is paid, you can learn more about Telework availability is limited and will only be provided on a rare case‑by‑case basis during situations where Agency Leadership has determined that telework serves a compelling Do D need.
• We may use this announcement to make a temporary promotion. For some positions, the temporary promotion may be made permanent without further competition.
• Selections are subject to restrictions resulting from the Do D Program for Stability of Civilian Employment.
• As a condition of employment, you may be required to serve a 1 year probationary period, during which we'll evaluate whether your continued employment advances the public interest.

The evaluation will consider performance and conduct; the needs and interests of the agency; whether your continued employment advances agency or governmental goals; and whether your continued employment advances the efficiency of the Federal service.

At the end of the probationary period, your employment will be terminated unless you receive certification that your continued employment advances the public interest.

• We may use this announcement to fill additional vacancies within 120 days of the closing date.
• This position is Exempt from the Fair Labor Standards Act.
• Travel requirement is Seldom (1‑24%).
• This position is not covered by a bargaining unit.
• Priority Placement Program (PPP) Military Spouse Preference (MSP) eligible candidates will receive priority consideration at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level.
• PPP Application‑Based Preference Eligible (Military Reserve and National Guard technicians, Military Reserve and National Guard technicians receiving disability retirement, and Retained Grade employees) will receive priority consideration at the full performance level only.
• Pay for first‑time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level.
• Retired
• Civil
• Service

Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (Do D) policy guidance. (See Do D Instruction

Candidate Expectations

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.

S. government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full‑time, part‑time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

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