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- Aufgaben: Engage with customers through workshops and events, showcasing innovative logistics solutions.
- Arbeitgeber: Join DHL, a global leader in logistics, dedicated to customer success and innovation.
- Mitarbeitervorteile: Enjoy competitive salary, excellent benefits, and opportunities for personal and professional growth.
- Warum dieser Job: Be part of a dynamic team shaping the future of logistics with cutting-edge technology.
- GewĂĽnschte Qualifikationen: 2 years in customer-facing roles; experience in logistics and workshop facilitation preferred.
- Andere Informationen: Work at our new Innovation Center in Troisdorf, Germany, and help drive exciting projects.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
(Sr.) Specialist Customer Engagement (m/f/d) weekly working time of 40 hours. Mondays to Fridays.
TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.
TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS.
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
DHL’s Customer Solutions & Innovations (CSI), one of the business units of DHL, is a globally dedicated organization which simplifies the DHL customer experience by providing a single customer interface and developing innovative industry-tailored solutions for DHL’s largest global customers. Come discover the unique, international spirit of DHL where your commitment is recognized and rewarded.
Tasks:
DISCOVER – INSPIRE – CONNECT – CREATE
Are you a dynamic blend of creativity and tech-savviness, driven by a passion for people and innovation? Join us in a pivotal role where you’ll collaborate with global sales teams to understand customer needs and align key stakeholders. You’ll lead and orchestrate engaging customer interactions, including innovation workshops, guided tours, deep dives, and other exciting events, all at our state-of-the-art Innovation Center in Troisdorf, Germany (conveniently located between Cologne and Bonn). Become a part of our mission to inspire and innovate with DHL’s top 100 global customers!
Principal Accountabilities:
- Workshop Facilitation: Utilize your expertise in moderating and facilitating dynamic sessions with customers, partners, and DHL experts, driving collaborative and innovative outcomes.
- Customer Engagement: Deliver personalized guided tours and in-depth explorations of our cutting-edge innovations, showcasing trends, projects, and exhibits to a diverse audience in our showroom.
- Customer Experience: Contribute to the development of immersive and state-of-the-art showroom experiences, shaping the future of our global innovation centers.
- Sustainability & Innovation Mindset: Bring your passion for driving the future of logistics, focusing on groundbreaking topics like sustainability, AI, robotics, and more.
- Event Planning: Demonstrate your detail-oriented approach and multitasking skills by coordinating and planning multiple engaging events simultaneously.
- Project Management: Ensure seamless alignment and execution of customer engagements by coordinating efforts across various business units and stakeholders
- Move with us: Join the action as we transition to our brand-new DHL Innovation Center in Troisdorf. Help us test and refine formats and processes to ensure a seamless move.
Knowledge, Skills and Experience:
- Ideally 2 years of professional experience in a customer-facing or a marketing/sales role
- Ideally you bring previous experience in the logistics sector and/or knowledge about supply chains
- Experience in workshop facilitation: knowledge of various creative workshop methodologies (or a willingness to learn them) and excellent presentation skills – confidence and the ability to lead a group
- Project management and event management experience/skills are a plus!
- Fluency in business-level English; German is a plus but not required
- A fast learner – someone who can dive into topics, learn them quickly, and present on them to others
- Proactive – someone who will take initiative when they see something needs improvement and comes to the table with ideas
- Someone who has a blend of creative and analytical skills
- A team player who works well with various stakeholders in a fast-paced, global sales environment
- Curiosity for new technologies and figuring out how to incorporate them into our work
Your benefits:
We offer excellent employee benefits, a competitive salary package and great development opportunities.
Your contact:
If you have any questions regarding the job, please feel free to reach out to Benjamin Schwalm. Interested in this responsible position with its varied tasks? Please click on “Apply Here” and send us your complete application, including a cover letter, CV, references, your desired salary and your earliest possible starting date. You can find further information at dpdhl.jobs.
We are looking forward to your application.
CONNECTING PEOPLE. IMPROVING LIVES.
#J-18808-Ljbffr
(Sr.) Specialist Customer Engagement (m/f/d) Arbeitgeber: DHL
Kontaktperson:
DHL HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: (Sr.) Specialist Customer Engagement (m/f/d)
✨Tip Number 1
Familiarize yourself with the latest trends in logistics and customer engagement. Understanding how sustainability, AI, and robotics are shaping the industry will help you stand out during discussions and workshops.
✨Tip Number 2
Practice your workshop facilitation skills by organizing mock sessions with friends or colleagues. This will boost your confidence and help you refine your ability to lead engaging discussions.
✨Tip Number 3
Network with professionals in the logistics sector to gain insights into their experiences and challenges. This can provide you with valuable context that you can bring to your role at DHL.
✨Tip Number 4
Showcase your proactive mindset by preparing ideas for potential improvements in customer engagement processes. Presenting these during your interview can demonstrate your initiative and creativity.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: (Sr.) Specialist Customer Engagement (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the (Sr.) Specialist Customer Engagement position. Understand the key responsibilities and required skills, such as workshop facilitation and customer engagement, to tailor your application accordingly.
Craft a Compelling Cover Letter: In your cover letter, highlight your relevant experience in customer-facing roles and your passion for innovation and sustainability. Use specific examples to demonstrate how your skills align with the tasks outlined in the job description.
Showcase Your Skills: When updating your CV, emphasize your experience in project management, event planning, and any previous roles in the logistics sector. Make sure to include any creative workshop methodologies you are familiar with or willing to learn.
Highlight Your Proactivity: DHL values proactive individuals. In your application, mention instances where you took the initiative to improve processes or drive innovation. This will show that you are a fast learner and a team player who can thrive in a dynamic environment.
Wie du dich auf ein Vorstellungsgespräch bei DHL vorbereitest
✨Show Your Passion for Customer Engagement
Make sure to express your enthusiasm for customer engagement and innovation during the interview. Share specific examples of how you've successfully engaged customers in the past, and highlight your understanding of their needs.
✨Demonstrate Workshop Facilitation Skills
Since the role involves facilitating workshops, be prepared to discuss your experience with this. If you have led workshops before, share your approach and any creative methodologies you used to drive engagement and collaboration.
✨Highlight Project Management Experience
Discuss your project management skills and experiences, especially in coordinating events or customer engagements. Provide examples of how you managed multiple tasks simultaneously and ensured successful outcomes.
✨Emphasize Your Curiosity for New Technologies
DHL values innovation, so show your curiosity about new technologies relevant to logistics. Talk about any recent trends or tools you've explored and how you envision incorporating them into customer engagement strategies.
