Freelance Opportunity – Service Delivery Management Consultant | Germany / Remote
We are looking for an Service Delivery Management Consultant to support a major IT transformation programme involving SaaS solutions, cloud infrastructure, AWS and software delivery.
Location: Remote (anywhere in Europe)
Languages: German C1 and English C1
Engagement: Freelance / B2B
Key Requirements:
- 3+ years in Programme, Delivery or Supplier Management
- 5+ years managing IT projects involving SaaS, Cloud/AWS and software development
- 1–3 years in Contract, Performance or Claim Management
- Strong experience managing external IT service providers
- Experience with SLAs, quality reporting, change requests and contract amendments
- Understanding of Agile delivery and software release processes
Key Responsibilities:
- Assess supplier performance, delivery quality and contractual compliance
- Identify and document risks, dependencies and delivery issues
- Review service levels, SLAs and improvement measures
- Support contract management, escalations and claims
- Evaluate Agile delivery, sprint planning and release processes
- Prepare management reports, recommendations and decision documentation
#J-18808-Ljbffr
