Second Line Support Engineer - IT

Second Line IT Support Engineer

A growing organization is seeking a highly motivated IT Support Specialist to join their team. The successful candidate will be responsible for day-to-day IT support, ensuring smooth operations and excellent service for internal users. The role involves flexible shifts to maintain optimal performance of IT systems and services.

Key Skills

• Fluent in German and English
• Experience in 1st and 2nd level IT support
• Strong knowledge of common operating systems (Windows, macOS) and network technologies
• Excellent communication skills and a friendly, professional demeanor

What’s on Offer

• Comprehensive onboarding and personalized training
• High potential for career growth
• Flexible work arrangements with core hours for work-life balance
• Collaborative team environment within a dynamic, international setting

Key Responsibilities

• Provide remote and on-site support for hardware and software issues
• Troubleshoot system and network problems
• Diagnose and resolve hardware or software faults
• Respond promptly to support requests within agreed timeframes
• Manage multiple open cases efficiently and prioritize tasks
• Test and evaluate new technologies for potential implementation

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting, IT System Testing and Evaluation, and IT System Operations and Maintenance