Senior Operations & Customer Service Manager (m/f/d)

Senior Operations & Customer Service Manager (m/f/d)

We are looking for an applicant for a permanent position to support our public spaces team in Berlin as soon as possible as a Senior Operations & Customer Service Manager (m/f/d).

Your responsibilities

• You coordinate internal processes, assign tasks, and oversee the technical and commercial execution of projects and service operations to ensure seamless operations.
• You independently support and advise customers on technical and commercial matters, monitor service contracts, and handle customer inquiries in support, while also managing escalation processes.
• You ensure the quality, availability, and reliability of service performance by monitoring customer complaints, maintenance orders, and the deployed products and systems.
• Your responsibilities also include analyzing and resolving complex technical issues, performing system engineering, and creating technical concept solutions as well as project-specific documentation.
• You support the sales team by providing technical expertise in analyzing requirements and contributing to offers and tenders.

What you bring along

• A completed technical degree or equivalent qualification with relevant professional experience.
• Experience in technical project management, service coordination, or a similar role.
• Strong knowledge of hardware, firmware, and system integration.
• Customer orientation, strong communication skills, and problem-solving abilities.
• A structured and independent way of working.
• Very good German and solid English skills.

Our offer to you

• Flexible working hours with home office option.
• 30 vacation days plus additional special vacation and child sick days.
• Teambuilding events (e.g. summer, barbecue and Christmas parties), online yoga and other health offers, attractive employee discounts, subsidy for JobRad and BVG company ticket.
• Open, appreciative, multicultural working environment in a spirit of trust with casual dress code, everybody is on a first-name basis, right up to the management and an extensive onboarding program.
• Central location between Turmstraße subway station and Bellevue S-Bahn station, directly on the Spree River with numerous restaurants and cafés for lunch breaks.
• Plenty of room for your own ideas and engagement.
• International cooperation in a continuously growing company.
• Fresh organic fruit, coffee, tea, and snacks are of course also available.

What is the next step?

If you think “Yes, that\’s me!”, please email your complete application to stating your desired salary and the earliest possible starting date .

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