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- Aufgaben: Be the go-to person for customer service questions and technical solutions.
- Arbeitgeber: Join DIOSNA, a leader in quality and innovation since 1885 in the food and pharmaceutical industry.
- Mitarbeitervorteile: Enjoy flexible working hours, 30 days vacation, and perks like a company canteen and employee discounts.
- Warum dieser Job: Experience a dynamic role with growth opportunities in an international team with a supportive culture.
- Gewünschte Qualifikationen: Technical training required; experience in machines and good English skills preferred.
- Andere Informationen: Expect a thorough onboarding process and ongoing training to help you succeed.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
DIOSNA: quality, design and innovation since 1885. The name DIOSNA stands for expertise and reliability. With our machines for the food and pharmaceutical industry, we are a strong partner for our customers and one of the world's leading suppliers. To strengthen our service department at the Osnabrück site, we are looking for the following person to start as soon as possible.
Objectives of this role:
- First contact person for our customers at home and abroad for all service questions
- Development of solutions for technical problems
- Ensuring plant availability in cooperation with internal departments
- Preparation of quotations for spare parts, service products and service contracts
- Proactive quotation follow-up
- Proactive participation in achieving the budgeted order intake
- Handling of complaints and warranty claims
- Processing of project supplements following final acceptance
- Support in the planning and coordination of service calls
- Support in the further development of our service products
Responsibilities:
- Completed technical training, e.g. as an industrial mechanic
- Further training as a technician or master craftsman in electrical engineering or mechatronics desirable
- Ideally experience in the field of machines and plants
- Confident use of MS Office and ERP software (proAlpha would be an advantage)
- Good command of written and spoken English
- Distinct service orientation and reliability
- Confident and friendly appearance towards customers
- Self-initiative as well as team and communication skills
We offer you:
- General conditions: 40 hrs. week, performance-based remuneration in accordance with the IG-Metall collective wage agreement with 30 days annual vacation, vacation and Christmas bonuses as well as additional pay in accordance with the collective wage agreement and a supplement to the metalworking pension after the probationary period.
- Local offer at the location: Company canteen, free parking with charging station, fruit basket and free water
- Work-life balance: mobile working, flexible working time arrangements, time off in lieu
- Team: international team, flat hierarchies, cooperation at eye level, open communication and constructive feedback culture
- Additional benefits: Job ticket, employee discounts, summer and Christmas parties, anniversary bonus and cash bonuses for company improvement suggestions
- Induction and further training: a good start with individual induction plans and support from an experienced mentor, internal further training opportunities (DIOSNA Academy, English courses) as well as external tailored further training measures
- Company health promotion: Hansefit, ergonomic workplaces with height-adjustable desks, healthy canteen, company doctor.
As an Internal Service Technical Assistant (m/f/d) at Diosna, you can expect a varied task, which you will perform independently after a needs-oriented training period, as well as good development prospects in an internationally growing and crisis-proof company.
We look forward to receiving your complete application documents, stating your salary requirements and earliest possible starting date, please in PDF format only, to: bewerbung@diosna.de
Internal Service Technical Assistant Arbeitgeber: Diosna
Kontaktperson:
Diosna HR Team
bewerbung@diosna.de
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Internal Service Technical Assistant
✨Tip Number 1
Familiarize yourself with DIOSNA's products and services. Understanding the technical aspects of their machines and how they serve the food and pharmaceutical industries will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your customer service skills. As the first contact person for customers, demonstrating your ability to communicate clearly and solve problems efficiently will set you apart from other candidates.
✨Tip Number 3
Showcase any experience you have with ERP software, especially proAlpha. If you have used similar systems, be prepared to discuss how you can quickly adapt to new software in your role.
✨Tip Number 4
Prepare to discuss your technical training and any relevant certifications. Emphasizing your background in industrial mechanics or electrical engineering will demonstrate that you have the foundational knowledge needed for this position.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Internal Service Technical Assistant
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities and objectives of the Internal Service Technical Assistant position. Tailor your application to highlight relevant experiences and skills that align with these requirements.
Highlight Relevant Experience: Emphasize any technical training or experience you have, especially in industrial mechanics, electrical engineering, or mechatronics. Mention specific projects or roles where you developed solutions for technical problems.
Showcase Your Skills: Demonstrate your proficiency in MS Office and any ERP software you have used, particularly proAlpha if applicable. Also, highlight your communication skills and service orientation, as these are crucial for the role.
Prepare a Professional PDF: Compile your application documents into a single PDF file. Include your CV, cover letter, and any other required documents. Make sure to state your salary expectations and earliest possible starting date clearly.
Wie du dich auf ein Vorstellungsgespräch bei Diosna vorbereitest
✨Show Your Technical Expertise
Make sure to highlight your completed technical training and any further qualifications, such as being a technician or master craftsman. Be prepared to discuss your experience with machines and plants, as this will demonstrate your suitability for the role.
✨Demonstrate Service Orientation
Since the role requires a distinct service orientation, share examples from your past experiences where you successfully handled customer inquiries or resolved technical issues. This will show that you understand the importance of customer satisfaction.
✨Familiarize Yourself with Relevant Software
Brush up on your knowledge of MS Office and any ERP software, especially proAlpha if you have experience with it. Being able to discuss how you've used these tools in previous roles can set you apart from other candidates.
✨Prepare for Behavioral Questions
Expect questions about teamwork and communication skills. Prepare specific examples that showcase your ability to work collaboratively and communicate effectively, as these are key attributes for the Internal Service Technical Assistant position.
