We are looking for a Store Manager for the opening of our first boutique in Zurich by the beginning of 2027.
Reporting to the Export Sales Department and working with the Europe Area Manager, you will support the development and day-to-day management of the boutique. In this role, you will be responsible for driving business performance, managing the point of sale, implementing instore animations, and leading the team.
Driving commercial performance
Develop sales revenue through various business levers (performance analysis) and implement action plans
Prepare daily, weekly, and monthly reports for management
Ensure proper maintenance of the client database and propose loyalty initiatives using our CRM tool
Act as a relay of information between management and headquarters teams
Coordinate marketing actions at the store with the help of HQ. Seize opportunities according to local costumes.
Store management and brand representation
Ensure the brand image is upheld and act as a role model in terms of customer service, client experience, visual merchandising, sales ceremony, and client loyalty
Ensure the boutique is well maintained and that merchandising is aligned with in-store activities
Oversee stock management and inventory processes
Handle daily administrative management, as well as tracking orders, deliveries, supplies, etc.
Manage in-store animation plans according to marketing calendar (client events)
Team management
Support the definition of team roles and required profiles
Lead and unite this new team to foster collaboration and enthusiasm: prepare and organize daily team briefings, define motivating and challenging individual action plans to support skill development (monthly reviews, training, role definition, and task allocation, etc.)
Manage scheduling and optimize staffing according to business cycles
Promote exemplary behavior and ensure adherence to brand image standards
Candidate Profile:
Experience
Previous experience managing or supporting a team; you enjoy sharing your expertise and contributing to team development
Skills
Curious and sensitive to art, with the ability to communicate about brand collaborations
Strong analytical skills and a proactive mindset to contribute to reporting and new commercial initiatives to maximize store performance
Proactivity to organize local events, create partnerships and adapt to the city's local life.
Excellent organizational and adaptability skills, enabling you to thrive in a constantly evolving environment, test pilot initiatives, and report results to headquarters
Interpersonal skills
Excellent communication skills, enabling you to build strong relationships with clients, your team, and headquarters
Strong empathy and active listening skills, ensuring outstanding customer service
Excellent presentation and verbal communication
Fluent in both English and German (spoken and written), comfortable with an international clientele
Proficient in Microsoft Office and comfortable using digital tools in-store
Permanent full-time position - 42 hours per week, starting from January 2027
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Store Manager - Zurich (M/W) in Zürich Arbeitgeber: Diptyque Paris
Diptyque ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Berlin ein inspirierendes Arbeitsumfeld in einer internationalen Luxusmarke bietet. Mit attraktiven Vergütungen, flexiblen Arbeitsmodellen und umfangreichen Entwicklungsmöglichkeiten fördert das Unternehmen eine wertschätzende Unternehmenskultur, die Kreativität und Eigenverantwortung schätzt. Die Möglichkeit zur internationalen Zusammenarbeit und die zahlreichen Benefits, wie 6 Wochen bezahlter Urlaub und individuelle Stärkencoachings, machen Diptyque zu einem besonders attraktiven Arbeitsplatz.
