Technical Customer Support Expert (m/f/d)

Your Contribution

TheCustomer Serviceteam atDISHprovides support for several of our cloud-based solutions and digital tools for the hospitality industry. We empower the hospitality businesses to thrive with competitive and innovative digital solutions. As Technical Customer Support Expert you will be at the forefront of ensuring our clients\‘ technical issues are resolved efficiently. You are not just solving problems; you are creating an exceptional experience for our customers.

To be available for our customers from the HoReCa sector, we also have to work outside of the regular business hours. This means that we work in shifts, one that covers the regular business hours, one shift that covers the evening and one shift that covers the weekend. So please expect that you will also have to work evening shifts and the weekend shifts.

Ingredients for Success

• You have experience in second-level technical support or a comparable role, and are confident in assisting our customers through technical voice support.
• You gained a good understanding of computer systems, mobile devices and other tech products.
• You have basic knowledge of networking principles.
• Hands‑on experience with Windows/Linux/Mac OS environments, highly beneficial is experience with JIRA.
• You are fluent in English and German or French (C1) – verbally and written.
• You are dedicated to understand customer problems and increase customer satisfaction.

Recipe Card

DISH has more than 380k customers across multiple countries, with a diverse team representing over 34 nationalities. Our products range from reservation solutions to payment terminals, providing a broad toolkit to independent, small to medium‑size restaurants to digitize their businesses. While we are approximately 200 employees at DISH, we closely collaborate with METRO and their countries to transform the HoReCa sector with our innovative solutions, making us a leader in this industry.

Menu of Responsibilities

• To succeed in this role, you will provide advanced technical voice support for all of our products and maintain a deep knowledge of all products and services. More specifically, the configuring and troubleshooting of POS systems, POS printers, EFT terminals, networks and network devices.
• Daily, you will identify and prioritize technical issues, take ownership and resolve problems independently and in a timely manner.
• In this role, you will also have to clearly and effectively communicate with customers, colleagues, external parties and management to quickly resolve issues and ensure customer satisfaction. Additionally, you will ensure that recurring technical issues are addressed, and respective training & documentation requirements are identified.

Join our HoReCa Revolution

Join us in empowering hospitality businesses. In this role, you will actively engage with customers through direct calls, helping them resolve issues, optimize their operations, and make the most of our solutions. If you enjoy dynamic work, meaningful conversations, and making a real impact, we’d love to hear from you.

Be one part of many chefs

GET THINGS DONE QUICKLY Join our fast‑paced environment where we push boundaries and actively challenge ourselves to digitize the HoReCa (Hotel, Restaurant, and Catering) world. By joining DISH, you will directly contribute to our goal of becoming a data‑driven company within the METRO Growth Plan.

OWNERSHIP At DISH, you own your projects, regardless of your job level. We encourage you to stand up for your ideas, think outside the box, and always question the status quo. Your unique perspective can make all the difference!

FLEXWORK We know that life happens and we cater your needs to integrate work from where you work most productive.

INNOVATION & AGILE WORK We understand the value of learning from mistakes and know that every setback is an opportunity for growth and improvement. In our agile working culture, we learn from each other and embrace an entrepreneurial mindset.

DISHVERSITY Join an international company with members from over 34 different cultures. Together, we celebrate diversity and respect our multinational backgrounds.

DISHPOWERMENT Our commitment extends beyond business success – we want our employees to thrive! There are loads of opportunities for skill‑building and career development. You are never alone – we have got your back! Whether it is your manager, your team, or colleagues from other departments, they are all here to empower you!

CUSTOMER CENTRICITY Understanding our customer is essential. We are experts in the market and are passionate about creating digital solutions for our customers to truly live their passion. As part of #OneMETRO we run together and sCore together – wholesale to the max!

ON TOP BENEFITS

• Private pension scheme
• JobRad
• DISH Sports Club including on Campus Gym and Sports Communities
• Corporate Benefits
• Access to METRO stores

You can expect an approximate annual gross salary of 50 – 55k if you meet the requirements of this position.