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- Aufgaben: As a Booking Advisor, you'll support Disneyland Paris visitors through various communication channels.
- Arbeitgeber: Join the magical team at Disneyland Paris, where dreams come true in a vibrant, multicultural environment.
- Mitarbeitervorteile: Enjoy perks like a 13th month's salary, double pay on holidays, and discounts on Disney+.
- Warum dieser Job: Be part of a dynamic team, enhance visitor experiences, and grow your career in a fun atmosphere.
- Gewünschte Qualifikationen: Fluent in German and English, with sales or customer relations experience preferred.
- Andere Informationen: Work remotely up to 10 days a month and enjoy comprehensive training before starting.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
The Disneyland Paris Difference:
- A unique working environment: Immerse yourself in an international environment with countless opportunities.
- Structured working hours: Enjoy consecutive days off and overtime pay.
- Additional benefits: 13th month’s salary and double pay on bank holidays (after one year’s seniority).
- Convenient accommodation: Housing close to our parks, subject to availability.
- Commuting benefits: Reimbursement of 80% of the Navigo Pass, meal subsidies, and other discounts.
- Exclusive access: Enjoy our parks and the Disney+ platform.
- And many more benefits: Supplementary health insurance, training opportunities, recognition programs, exclusive events, parenting support, company concierge service, and more. Learn more here .
Embark on a unique professional adventure: Join a young and dynamic team and be part of a magical journey!
Your environment: The Disneyland Paris Customer Relations Center (CRC) has over 450 employees dedicated to Sales and Customer Relations. Our team communicates in 7 different languages (French, English, Dutch, German , Spanish, Italian, and Portuguese) via phone, email, and social networks. We are currently looking for talent for the German market .
Your Role: As a Booking Advisor, you will embody Disney magic through various communication channels to support and enhance the experience of Disneyland Paris visitors. Your responsibilities will include:
- Identifying the needs of visitors and travel agents.
- Advising and informing them in German and/or English.
- Provide personalized sales solutions.
Your daily tasks:
- Telecommuting: Possible from Metropolitan France, up to a maximum of 10 days per month.
- Available positions: Permanent contracts.
- Next integration dates: December 1st 2024.
- Work schedule:
- Alternating between 31-hour weeks (3 days off) and 39-hour weeks (2 days off).
- Working hours: 9am to 7:30pm Monday to Friday, 9am to 6:30pm on Saturday. No work on Sunday.
- Compensation: Fixed + variable remuneration.
Advantages of Working at Disneyland Paris:
- Location: Situated at the gates of Disneyland Paris, the CRC is conveniently located at the Val d’Europe train station, a vibrant area 40 minutes east of Paris.
- Supportive environment: Newcomers are sponsored and guided by local management throughout the integration program.
- Comprehensive training: An 11 to 13-week training course combining theory and practice is held in Val d’Europe prior to the start of the position.
- Multicultural environment: Improve your language skills in a diverse workplace.
- Career growth: Plenty of opportunities for internal promotion and horizontal mobility.
- Employee Benefits: Enjoy recognition programs, access to Disney Parks, exclusive events, discounts, sports and festive events, parenting support, concierge services, and more.
Is this position for you?
- Are you interested in Customer Relations across different media (phone, email, social networks)?
- Are you a good listener and able to provide friendly solutions?
- Are you motivated by sales goals?
- Are you comfortable using computer tools?
- Experience in sales or customer relations would be an asset.
Language requirements:
- German: C1/C2
- English: C1/C2
- French: B1
Ready to bring the Disney magic to life? Apply now!
Additional Information:
- Interviews will be conducted via video conference.
- Please include your most recent resume.
Interviews will take place remotely, by videoconference, for positions located partly face-to-face, in Marne la Vallée, and/or remotely, according to the teleworking agreement currently in force in the company.
Position is Long Term.
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Booking Advisor, F/M/NB – German Market, Long-Term Contract Arbeitgeber: Disney
Kontaktperson:
Disney HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Booking Advisor, F/M/NB – German Market, Long-Term Contract
✨Tip Number 1
Familiarize yourself with the Disney brand and its values. Understanding what makes Disneyland Paris unique will help you embody the Disney magic in your interactions with customers.
✨Tip Number 2
Practice your communication skills in both German and English. Since you'll be advising visitors in these languages, being fluent and confident will set you apart from other candidates.
✨Tip Number 3
Research common customer inquiries related to travel and bookings at Disneyland Paris. Being prepared with knowledge about the park and its offerings will enhance your ability to provide personalized sales solutions.
✨Tip Number 4
Show enthusiasm for working in a multicultural environment. Highlight any previous experience in diverse teams or customer service roles, as this will demonstrate your adaptability and readiness to thrive in the Disneyland Paris Customer Relations Center.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Booking Advisor, F/M/NB – German Market, Long-Term Contract
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Booking Advisor position. Understand the responsibilities and required skills, especially the language proficiency in German and English.
Tailor Your CV: Customize your CV to highlight relevant experience in customer relations and sales. Emphasize any previous roles where you communicated with clients in German or English.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to provide friendly solutions. Mention your motivation for working at Disneyland Paris and how you can contribute to the team.
Prepare for Video Interviews: Since interviews will be conducted via video conference, ensure you have a quiet space with good lighting. Practice common interview questions and be ready to discuss your experience and how it relates to the role.
Wie du dich auf ein Vorstellungsgespräch bei Disney vorbereitest
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers and providing excellent service. Share examples from your past experiences where you went above and beyond to assist a customer.
✨Demonstrate Language Proficiency
Since the role requires fluency in German and English, be prepared to showcase your language skills during the interview. You might be asked to switch between languages or answer questions in both.
✨Familiarize Yourself with Disneyland Paris
Research Disneyland Paris and its offerings. Understanding the parks, services, and customer expectations will help you provide informed answers and show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer inquiries. Practice responding to common customer service scenarios to demonstrate your critical thinking and communication skills.
