Developer Support Engineer

Polygon Labs is hiring a Remote Developer Support Engineer

What is Polygon Labs?

Polygon Labs develops Ethereum scaling solutions for Polygon protocols. Polygon Labs engages with other ecosystem developers to help make available scalable, affordable, secure and sustainable blockchain infrastructure for Web3.

Key Job Responsibilities

• Investigate and resolve technical issues timely from external or internal communities on blockchain-related inquiries.
• Create automations, implement tooling, and write scripts to help developers and increase work efficiency.
• Continuously improve content on Polygon technical documentation, blogs and community forum.
• Coordinate through the entire flow of incident and release management.
• Work closely on the line between engineering, monitoring, docs, and Business team.
• Identify and work on metrics, workflows, opportunities and gaps for improving overall blockchain delivery.
• Prioritize multiple tasks and deadlines in a fast-paced, rapidly evolving organization.
• Support the community and developers to deploy, test, and maintain blockchain test network and production network environments’ features.

What you’ll need – Preferred Qualifications

• Excellence in communication, coordination and documentation.
• Ability to proactively decide and act on ambiguous situations with minimal guidance.
• Familiarity with open source and tools involved in DevOps and software development (e.g., GitHub, Docker, Grafana).
• Basic knowledge of Linux and system administration.
• Basic knowledge of blockchain concepts (Ethereum, L2, rollups, nodes, bridges, txn lifecycle and RPC).
• Background working with mission critical 24/7 systems will be beneficial.
• Strong capabilities to identify, analyze and resolve problems logically and systematically.

Nice to have:

• A mindset for web3 and crypto narrative.
• 2+ years of experience in similar roles – e.g. Technical Support.
• Attention to detail in every aspect of work.
• Interest and eagerness to learn blockchain and zero knowledge proof systems.
• Experience writing smart contracts.

Polygon Labs is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

If you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit.

#J-18808-Ljbffr