Process Manager Lead-to-Order (gn) fill-time/part-time (hybrid)

Process Manager Lead-to-Order

Drive the transition towards an efficient and sustainable future of mobility by managing and continuously improving the lead-to-order funnel across all stages. Work within a hybrid environment with flexibility while ensuring reliability and efficiency of key system-supported processes.

Responsibilities

• Manage the Lead-to-Order process in daily operations and ensure that lead generation and routing, lead qualification, and funnel transitions function reliably and according to defined business rules.
• Monitor performance across key funnel stages (Lead Qualification Rate, Conversion Rates, Cycle Times) and derive targeted actions to improve outcomes.
• Analyze process drop-offs, delays, and inconsistencies throughout the funnel, identify root causes, and implement corrective measures.
• Own end-to-end optimization initiatives within the Lead-to-Order process – from problem definition to successful implementation and impact measurement.
• Ensure that defined lead routing logics, assignment rules, and qualification criteria are correctly implemented and consistently applied.
• Collaborate closely with Sales, Marketing, and Operations to optimize lead handovers, first-response processes, and opportunity handling across transition points.
• Translate operational requirements into concrete workflow, CRM, and process enhancements and drive their implementation through to effective adoption.
• Embed new process designs and optimization measures into day-to-day operations and deliver measurable business impact.
• Act as the central point of contact for operational questions related to lead management, funnel governance, and process execution within your area of responsibility.

Qualifications

• Experience managing and optimizing Lead-to-Order or Sales Funnel processes, ideally within a Commercial Excellence environment.
• Strong expertise in funnel management and KPI optimization, with a track record of implementing data-driven improvements.
• Proven record of independently driving optimization initiatives from concept to implementation, delivering measurable business impact.
• Experience with CRM systems and digital platforms, and ability to map and optimize process logic within system environments.
• Structured and pragmatic approach to turning complex processes into scalable solutions.
• Confidence in driving process adherence and implementation, even when facing resistance.
• Ability to thrive in cross-functional environments and align stakeholder requirements across the funnel.
• Fluent English essential; additional languages are a strong asset in our international environment.
• Team player with high standards for quality and impact, challenging the status quo and embracing continuous improvement.

Equal Opportunity Statement

We are an equal-opportunity employer and do not discriminate on the basis of age, gender, origin, sexual identity or orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full‑time or part‑time (minimum 30 h/week).

Contact: Cristina Moraru via Cristina.Moraru@dkv-mobility.com