Service Desk Analyst (gn)

Service Desk Analyst (gn) full-time/part-time Ratingen, NRW, Germany req3840

Service Desk Analyst (gn) full-time/part-time

Your task at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,400 employees across Europe are united by a common passion: to give their best every day for our customers in more than 50 European countries. True to our claim: You drive, we care. Become part of our diverse, committed and unique team!

What you can expect

• You record inquiries, faults and requests by phone and email (1st level support) and find solutions independently in initial contact with users.
• You initiate immediate measures as well as more complex faults with appropriate pre-qualification to the downstream support units
• Your tasks include ensuring that the Service Desk is available during service hours.
• Outside of service hours, you will alternate with your colleagues to take part in the (holiday) on-call service.
• You create and maintain documentation and solution descriptions for standard requirements

What sets you apart

• You have training in the IT sector (e.g. IT specialist).
• You already have experience in IT support, service desk or technical customer care
• A confident handling of current Microsoft products (Windows 10, Office 365) and ITSM tools / call tracking systems characterizes you.
• In addition, you have knowledge in the implementation of best practices and ideally a certification according to ITIL.
• Good analytical skills, strong communication and teamwork skills as well as a friendly and customer-oriented demeanor round off your profile.
• You are business fluent in German and have a good command of written and spoken English.

We look forward to receiving your application and applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (at least 30 hours/week; except for working students and part-time positions explicitly advertised as part-time ). DKV Mobility is looking for the best talents and knows that they are not always available full-time. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons

At DKV Mobility, we are team players – because we are only successful together!
We want you to feel welcome right from the start!

We are a certified employer

Our employees trust us. As an employer, we are regularly recognized by independent institutes, e.g. as Top Employer Germany and Great Place to Work!

We attach great importance to work-life balance

We stand for the compatibility of family and career! That\’s why we offer flexible working hours and family-friendly working time models. We also rely on a balanced mix of on-site meetings and working from home.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become part of the team! To further your personal development, we offer you access to a modern learning environment – independent of time and place. So you can face the challenges of tomorrow!

We are committed to a net-zero future\“

After achieving our Green Pledge climate target in 2023 by reducing carbon emissions in our own operations by 50.4% from a 2019 baseline, we have set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets Initiative. DKV Mobility is committed to achieving net-zero greenhouse gas emissions across the entire value chain by 2050, starting from a base year of 2022. Want to do something for climate protection? Follow us on our path to net zero.

We have been growing for around 90 years

We have been growing for around 90 years. How do we do that? We are constantly adapting our products and our business model to changing customer needs. This allows us to remain mobile and master every challenge that the future holds.

There are many other good reasons to work at DKV Mobility. For example, we offer you capital-forming benefits, company health management, discounted conditions at the gym and support you in leasing your eBike through our partner Jobrad!

Did you know that we have received several awards as an employer in recent years?

Have we made you curious? Then we look forward to receiving your application! If you have any further questions, please contact Ekaterina Kolesnikova at .