Team Lead - Key Customer Management – Certification

Team Lead – Key Customer Management – Certification

Join to apply for the Team Lead – Key Customer Management – Certification role at DNV.

About Us: We are the independent expert in assurance and risk management. Driven by our purpose to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About the Role

We are looking for a dedicated leader to manage our Key Customer team and provide professional support to our major clients. You’re the right person if you bring solid experience in management system certification and working with international key accounts, think strategically, strive for operational excellence, and enjoy developing a team.

Your Responsibilities

• Lead and develop a team of 4–5 employees in Key Customer Management
• Manage major clients from proposal through audit planning to certificate issuance
• Direct and coordinate complex certification projects for international customers
• Ensure excellent customer service and continuous process improvement
• Prepare analyses and reports on team performance and goal achievement
• Collaborate closely with Sales and actively participate in client meetings

What You Will Do

You will lead and develop a skilled team in Key Customer Management, ensuring that both internal and external clients receive outstanding service and top quality. Simultaneously, you will drive continuous improvements, prepare regular analyses, take on selected projects, and work closely with Sales to solve complex issues with initiative and decisiveness.

What We Value

We seek someone who embraces challenges, supports teamwork, and pursues shared goals. Creativity, flexibility, focus, tolerance, and mutual respect underpin our collaboration. We actively foster diversity and inclusion at all levels, valuing differences in age, gender, nationality, experience, and mindset.

What We Offer

• Permanent employment with attractive compensation
• Employer‑funded pension plan and additional social benefits
• Flexible working hours including home office options
• 30 days of vacation and individual work‑life integration
• Personal development opportunities and career prospects in an international environment
• Additional benefits such as corporate discounts, JobRad, Urban Sports Club

About You

Your Profile

• Degree in engineering, business, or equivalent commercial qualification
• Several years of experience in management system certification and key account management
• Initial leadership experience is an advantage
• High level of initiative and proactivity
• Strong communication and negotiation skills in German and English
• Experience with international clients and tenders
• Proficient in MS Office and CRM systems

Security and compliance with statutory requirements in the countries in which we operate is essential. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country‑specific laws and practices. Please note that we cannot proceed to the interview stage without the following documents: Curriculum Vitae (CV); Cover‑ /Motivation Letter; University Diplomas & Transcripts; Reference Letter(s). All documents shall preferably be submitted in English to ensure a smooth and timely assessment process.

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.