Overview
This position is created to be a team member of the WM APS team and to handle Application Support activities. Candidate will play a major role in handling Incidents, service requests and Application Support activities in shifts and on-call rotations. This member will also contribute to the service improvement activities, and participate to support bank’s DR/Live play activities. Ideal candidate will have a strong understand of core banking operations, trouble shooting skills, and experience with L1/L2 support in a banking environment with expertise on Linux, PL-SQL, Dynatrace, K8, Docker and Ansible.
What will you do?
- Provide Application Production support for WM IT Data platform applications and tools
- Prioritize and deliver outstanding service, troubleshooting and resolving issues from Business teams
- Capability to analyze system / middleware / application logs and identify potential issues
- Service monitoring, reporting and continuous improvement of the service quality and availability
- Actively contributes to Continuous service improvement activities to make sure repetitive tasks and issues are addressed either via Problem management framework or automation
What are we looking for?
- Unix and Shell Scripting
- Data Warehouse, Data Platforms, Database, Oracle, PL-SQL & SQL
- Autosys and Middleware like MQ, Tomcat
- Cloud computing, Dynatrace, K8, Docker and Ansible
- Reporting tools like PowerBI/Tableau
- ITIL Practices
- English - Expert
- Strong critical thinker with problem solving approach
- Excellent verbal and written communication skills
- Willingness to continually update and enhance skills
- High level of persistence, can-do attitude & pro-activeness
- Escalate timely to the divisional lead on possible risks, escalation matters and management issues
- Adhere to Service Level objective target for the incidents and requests
- Review and create application Support knowledge articles
You will be part of 24/7 production support team
(i.e Shifts/on-call/Weekend/Public holidays)
What can you expect from us?
- A permanent job contract for a long term project
- Tech equipment + SIM Card + personal smartphone
- Health and Life Insurance
- Social events and team buildings
- The commitment of letting you grow with us, and be rewarded accordingly
- A dynamic and young team that will be always there to support you
- Training in the latest technologies
- Coffee, fruits, snacks and a warm welcoming when you pass by the office
Application Production Support Arbeitgeber: Docwrite
Provenir ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern die Möglichkeit bietet, in einem dynamischen und innovativen Umfeld zu arbeiten. Mit umfassenden Gesundheits- und Wellnessplänen, flexiblen Arbeitsmöglichkeiten und einem starken Fokus auf Vielfalt und Inklusion fördert Provenir eine positive Unternehmenskultur, in der Mitarbeiter wachsen und sich entfalten können. Die Position des Sales Director in der LATAM-Region ermöglicht es Ihnen, bedeutende Herausforderungen im Fintech-Bereich zu meistern und direkt mit führenden Unternehmen zusammenzuarbeiten, was zu einer erfüllenden und lohnenden Karriere führt.
