Senior Customer Success Manager - Onboarding

As we continue growing in the DACH region and beyond, we\’re looking for a Senior Customer Success Manager (CSM) to join our team and take ownership of strategic, complex customer relationships: from onboarding and adoption to renewals, expansion, and pre-sales proof-of-concepts (POCs). 5M), guiding them from onboarding to renewal and growth Act as a thought partner to AEs in the sales cycle and post-sale strategy, and collaborate cross-functionally with Product, Support, and Marketing Champion customer feedback into product loops and evolve our POC & onboarding playbooks Build executive and operational relationships with mid-sized and enterprise accounts across DACH (and occasionally international) markets 4-6 years of experience in Customer Success, Account Management, or SaaS Consulting , preferably with enterprise or complex accounts Strong in project and stakeholder management – from scoping and expectation setting to communicating outcomes You speak German fluently and feel comfortable discussing complex scenarios with our customers in their native language