Account Manager, Israel

Location

Our Account Manager will be an integral part of our AWS Sales team in EMEA. This role is based fully remotely in Israel (no offices).

Who We Are

Doi T is a global technology company that works with cloud‑driven organizations to leverage the cloud to drive business growth and innovation.

We combine data, technology, and human expertise to ensure our customers operate in a well‑architected and scalable state – from planning to production.

Delivering Doi T Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, Gen AI, Cloud Ops, and more.

An award‑winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity

The role on Doi T’s Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further with customers, provide a trusted point of contact for the cloud vendor teams regarding accounts’ growth opportunities, and retain 100% of Doi T’s existing customers.

Responsibilities

• Develop a deep understanding of our business, our cloud management platform, support and services, and how they help our clients and their needs.
• Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams to show value and potential opportunities for revenue growth.
• Manage customer‑related support escalations to resolution, ensuring customer satisfaction is of the highest level.
• Negotiate and close long‑term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company’s interests.
• Identify new workload opportunities within customers’ cloud environments or Saa S solutions.
• Establish a regular cadence with the complete portfolio of your customers as part of your book of business, balancing the requirements of large strategic customers and fast‑growing emerging clients.
• Help aggregate customer feedback that ensures our products and solutions closely align with customer needs and requests.
• Provide customer feedback and requests to engineering teams to give greater market/customer context and help prioritize deliverables within active development cycles.
• Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on Doi T support & engagement.
• Identify cost‑optimization opportunities within the customer cloud environment.
• Work with cloud vendor sales representatives on mutual customers.

Qualifications

• 2+ years of experience in an Account Management, Customer Success, or Customer Engineering role.
• 3+ years of experience at a technology company.
• Experience with AWS, GCP, or other major public clouds.
• Experience in the Fin Ops ecosystem.
• Strong verbal and written communication skills in Hebrew and English.
• Strong technical skills that enable you to engage productively with technical teams and build influential relationships.
• Great operational, administrative, analytical, and detail‑oriented skills, with the ability to zoom in and out from the big picture to the minutiae.
• A desire to grow within the organization and continuously broaden your skill sets.
• A great sense of humor and a willingness to enjoy having fun at work.
• Bonus Points
• Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications).
• Additional languages.

Benefits

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program
• About Our Team

Doi T unites as Many Do’ers, One Team, where diversity is more than a goal—it’s our strength.

We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation and contributes to our collective success.

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