We are DONE!Berlin, an international boutique consultancy specializing in People, Culture, and Organizational Development.
For our client GLS/NXT, we are looking for a Customer Success Manager to own and develop relationships with customers using their out-of-home (OOH) delivery platform.
You will be the primary point of contact for customers, developing a deep understanding of their performance metrics and ensuring that challenges are addressed effectively across the organization. Working at the intersection of Product, Engineering, Data, and Commercial, you will drive customer outcomes and take ownership of resolving issues and improving performance.
This role is ideal for someone who enjoys taking ownership, working across organizational boundaries, and using data to drive results. You are equally comfortable discussing operational performance with a customer's Operations Director and collaborating with Engineering Leads to turn customer challenges into effective solutions.
What you will do
- Own customer relationships: Act as the main contact for connected customers across markets, from onboarding through to steady‑state growth
- Drive customer performance: Own adoption and performance KPIs per customer, such as platform utilisation and integration health, and deliver measurable improvement Resolve blockers: Spot what is holding customers back and bring in the right GLS/NXT teams to solve it
- Shape the roadmap: Turn customer requirements into prioritised roadmap input, and separate market‑specific requests from true platform needs
- Generate insights: Use platform and operational data (Looker, BigQuery, Mixpanel) to produce insights that customers act on, and share best practices across customers and markets
- Run a structured engagement rhythm: Lead monthly reviews and quarterly deep‑dives per customer and track the actions that come out of them
- Build growth cases: Identify growth opportunities per market and build the business case for them
What you bring
- Multiple years of experience in customer success, account or partner management in a B2B platform, SaaS or logistics‑tech environment
- A track record of moving KPIs, not just maintaining relationships
- Hands‑on with data: comfortable in Looker, Mixpanel or SQL/BigQuery, and able to turn numbers into a clear story
- Experience with technical products and integrations, and credibility with engineers and product managers
- Strong structuring and communication skills for business reviews, management reports and action follow‑up
- The ability to influence teams you do not manage, across functions and countries in Fluent English, both written and spoken
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Customer Success Manager (m/f/d) in Berlin Arbeitgeber: DONE!Berlin
Als Bilanzbuchhalter (m/w/d) bei unserem Kunden, einem globalen Vorreiter im Bereich Physical AI, erwartet dich eine dynamische und innovative Arbeitsumgebung, in der du die Finanzfunktion aktiv mitgestalten kannst. Du profitierst von einer modernen Unternehmenskultur, die auf Verantwortung, Teamarbeit und persönlichem Wachstum basiert, sowie von der Möglichkeit, mit erfahrenen Führungskräften zusammenzuarbeiten, die bereits erfolgreich globale Tech-Unternehmen skaliert haben. Zudem bietet das Unternehmen solide Finanzierung und ein inklusives Umfeld, das Vielfalt feiert und Chancengleichheit fördert.
