We are DONE!Berlin, an international consulting company that specializes in helping fast-growing companies of all sizes navigate the ever-changing world of work. Among other things, we help our clients attract the best talent for their company.
Our client SPARETECH is transforming the way manufacturing companies manage their spare parts data. Their software helps industrial businesses optimize spare parts processes, improve data quality, and increase efficiency across global production networks.
As a Customer Success Manager, your mission is to drive customer retention, growth, and satisfaction by building strong, long-term partnerships and developing a deep understanding of SPARETECH’s products
Responsibilities
- Take Ownership: Own the post-sales journey of our customers from handover to onboarding, usage, renewals, and upsells within the defined scope
- Build Relationships: Connect with our customers and strategically develop your customer base through pro-active outreach, on-site visits, dedicated events such as webinars and roundtables, or publication of whitepapers
- Present SPARETECH: Represent us at customer events and our own regional meetups
- Lead by Example: Fully dedicate yourself to self-leadership, driving your personal and professional development while strengthening each member of your team
- Improve Together: Work with the Customer Success Management team and VP Customer Success to continue to develop our processes, tools and product
Qualifications
- Bring Experience: Have substantial experience and a clear understanding of process design, CS models, and customer segmentation in mid-stage companies (post-Series A/B) and you know how to reduce time-to-value, expand business, and maintain 90%+ retention rates and low churn in B2B SaaS Enterprise segment
- Are Operationally Focused: Can prioritize tasks, work independently, and own multiple responsibilities across different hierarchy levels
- Build Rapport Easily: Connect with key decision-makers and are willing to travel 2-4 times per month to further create relationships and build a vital customer community in DACH region
- Tech focused: You build up deep product knowledge to thrive on technical challenges, proactively resolve client issues, optimize product adoption, and ensure seamless integration to drive customer satisfaction and retention
- Understand Manufacturing: Have firsthand experience with manufacturing processes and know the manufacturing industry from the inside
- Speak Fluently: Are proficient in both German and English
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(Senior) Customer Success Manager (f/m/x) Arbeitgeber: DONE!Berlin
Als Bilanzbuchhalter (m/w/d) bei unserem Kunden, einem globalen Vorreiter im Bereich Physical AI, erwartet dich eine dynamische und innovative Arbeitsumgebung, in der du die Finanzfunktion aktiv mitgestalten kannst. Du profitierst von einer modernen Unternehmenskultur, die auf Verantwortung, Teamarbeit und persönlichem Wachstum basiert, sowie von der Möglichkeit, mit erfahrenen Führungskräften zusammenzuarbeiten, die bereits erfolgreich globale Tech-Unternehmen skaliert haben. Zudem bietet das Unternehmen solide Finanzierung und ein inklusives Umfeld, das Vielfalt feiert und Chancengleichheit fördert.
