Business Systems Administrator - IN

Position Overview and Objective

The Business Systems Administrator partners closely with the Business Applications team, fellow Net Suite administrators, and key business stakeholders to ensure Net Suite (and other important tools like Zip (Procurement/Sourcing) and Navan (Time & Expense), etc.) are used effectively, consistently, and in alignment with shared enterprise standards.

With a strong focus on Net Suite as the core ERP, this role translates Finance, Procurement, and accounting requirements into scalable configurations, workflows, and user‑friendly solutions that drive efficiency, control, and continuous improvement.

In addition, working knowledge of procurement and Time & Expense platforms such as Zip, Navan or similar tools is essential, as the role serves as the functional and technical owner of the source‑to‑pay ecosystem, supporting end‑to‑end processes across sourcing, purchasing, and expense management.

Blending business acumen with systems expertise, the administrator collaborates confidently with Business—from System Admins to Managers—to deliver platforms that operate as strategic assets rather than just supporting tools.

• Primary Responsibilities and Duties
• System Administration & Configuration
• Execute system changes and process automations based on clearly defined, approved, and prioritized work provided through the Business Applications intake and backlog process.
• Support platform updates and releases by following established testing, validation, and deployment plans; escalates risks or issues identified.
• Perform configuration, workflow updates, and system maintenance for the procurement platform under the guidance of Business Applications Managers and Senior Administrators.
• Maintain accuracy of core system data (approval hierarchies, spend thresholds, vendor records and GL mappings to name a few) in line with documented standards.
• Create and maintain test cases for assigned enhancements and fixes (including regression where applicable), and document outcomes to support release readiness and controlled deployments.
• Support deployments using established best practices, including following change control, completing required validations, and coordinating release steps through the team’s release cadence and readiness reviews to reduce risk and user impact.
• Internal Team Partnership & Communication
• Work primarily with Business Applications administrators and managers, supporting requirement clarification and executing work aligned to approved priorities.
• Apply understanding of the end‑to‑end source‑to‑pay process to support impact analysis and correct execution of requested changes.
• Participate in internal planning, refinement, and review sessions to clarify requirements and implementation details.
• Translate well documented requirements into system configurations; escalates ambiguity rather than independently defining solutions.
• Change Execution, & Documentation
• Carry out change and release tasks in alignment with Business Applications to change management and release schedules.
• Contribute to user facing documentation (release notes, how‑to guides, knowledge base articles) using established templates and standards.
• Follow assigned timelines and priorities; communicate progress, blockers, and risks to team leads in a timely manner.
• Support & Issue Resolution
• Act as an individual contributor, addressing issues escalated through Business Applications to support channels within defined scope and procedures.
• Troubleshoot common configuration, workflow, access, and data issues using documented procedures.
• Identify repeat issues and flag them for backlog consideration rather than implementing unplanned fixes.
• Integrations & System Awareness
• Maintain working knowledge of how the procurement platform integrates with ERP and related systems to support accurate change execution and troubleshooting.
• Validate changes within system scope and escalates integration considerations to senior admins or integration owners.
• Assist with testing and validation activities related to planned integration updates.
• Access & Governance Support
• Administer user access and roles according to defined role models and approval processes.
• Assist with reviews, audits, and cleanup activities assigned.
• Follow established governance, compliance, and documentation requirements without deviation.
• Key Skills
• Solid problem‑solving skills.
• Ability to understand our organization’s business.
• Ability to understand our Business Tool ecosystem.
• Understanding i Paa S solutions (e. g. Jitterbit, Boomi, etc.) and how your tool stack connects to other internal applications.
• The ability to quickly acquire working knowledge of connected business tools is a plus, these tools include but may not be limited to (Adaptive/Pigment, High Radius, Workday, Navan/Concur/Expensify, Avalara, Coupa/Zip etc.).
• Computer literate and proficient in standard office applications for Word, Excel and Outlook.
• Collaborative and consultative abilities to work with non‑technical end users.
• Aptitude for eliciting user requirements and developing both process and technical solutions.
• Key Competencies
• Working knowledge of SOX compliance and tracking, including active participation in internal and external audits.
• Ability to manage individual work efforts as part of the Jira Sprint/Release process.
• Working knowledge (preferably in a development environment) of Java Script/Suite Script, SQL, and HTML.
• Exposure to REST/SOAP, APIs, XML/JSON and SSO/TBA.
• Finance/Accounting exposure and/or background are also preferred.
• Minimum Qualifications
• 3‑5 years of systems administration experience.
• Experience or familiarity with different accounting platforms (e. g., Net Suite, Coupa, Jaggaer, SAP Ariba, Zip, Navan or similar).
• Have Net Suite Admin or other certifications, or having interest in pursuing preferred Net Suite Certifications including ERP Consultant, Financial User, Suite Analytics, Application Developer, etc.
• Proficiency in Microsoft Office (Excel, Word, Outlook) for documentation, data analysis, and stakeholder communication.
• Willingness to continue growing through experience and/or study and certification.
• Minimum expectation of a bachelor’s degree OR equivalent education/experience.
• Environment and Physical Demands
• Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.
• Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.
• If located in a company office, it often requires the mobility to physically navigate the space.
• In the event of business travel, mobility is sufficient to utilize public and private transport and navigate to essential locations.
• May include moving or lifting of 25 pounds or less (e. g. office chairs, reams of paper).

Benefits

• Equity for all employees.
• Flexible time off and paid volunteer days.
• RRSP and 401k match.
• Training and career development programs.
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value‑added services.
• Robust Employee Assistance Program (EAP) with mental health services.
• Fertility support and paid parental leave.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities.

As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible.

Please let us know if you require any accommodations by emailing recruiting@arcticwolf. com.

Security Requirements

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

Background checks are required for this position.

This position may require access to information protected under U.

S. export control laws and regulations, including the Export Administration Regulations (“EAR”).

Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.

S. export control laws and regulations.

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