Career Services Advisor

Ultimate Medical Academy is a non‑profit healthcare educational institution with a national presence.

Headquartered in Tampa, Florida and founded in 1994, UMA offers content‑rich, interactive online programs as well as hands‑on training at our Clearwater, Florida campus.

• As a full‑time team member, you will have access to the following benefits:
• Medical (including prescription), Dental, Vision (UMA subsidised)
• FSA/HSA (depending on medical plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (team member paid)
• Employee Assistance Programme – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (team member paid)
• Supplemental insurance such as Critical Illness, Accident, and Hospital (team member paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of volunteering time off
• 401(k) (eligible upon completion of 90 days of employment and minimum 18 years of age)
• Pet Insurance
• Identity Theft Protection
• Purpose of the Position

The Career Associate is responsible for Career Services functions and duties as they relate to providing UMA graduates with employment opportunities and ensuring graduate success by connecting graduates with allied healthcare employers.

The Career Associate focuses on managing the graduate‑facing process of Career Services in a call‑center environment through outbound phone activity; including graduate engagement, graduate career readiness, and partnering with the business development and corporate alliance teams for placement opportunities.

The Career Associate reports to the Director or Senior Director, Career Services.

Key Responsibilities

• Graduate Coaching
• Influences and empowers students and graduates to find employment in their field of study and begin their healthcare careers.
• Manages a population of graduates and assists them in job placement in the allied healthcare field.
• Provides guidance on interview techniques, workplace expectations, resume best practices, and more.
• Develops and implements plans to achieve student and graduate employment goals.
• Matches graduates to employer positions and maintains ongoing relationships with companies to ensure excellent customer satisfaction.
• Prepares for and facilitates graduate interviews with employers, including those with our national corporate alliance partnerships.
• Maintains timely, compliant and accurate documentation and metric requirements on all activity related to UMA graduates, employers, job orders and interview results up to and including placement of graduates.
• Consistently meets or exceeds department metrics and quotas including talk time, interviews, hires and monthly goal of placed graduates.
• Employer Outreach
• Contacts hiring managers to create new job opportunities, interviews, hires, and placements.
• Develops and grows new and existing relationships within the healthcare industry to proactively discover future job opportunities for our graduates.
• Locates, engages and attracts prospective healthcare companies to form partnerships to secure employment opportunities in assigned marketplace with the goal of building and maintaining long‑term relationships that yield placements for UMA graduates and future relationship building.
• Sources employment opportunities through our proprietary lead management tool with over a million leads, cold calling, email, fax and social media contact with decision makers and hiring managers.
• Influences lead outcomes and communicates with hiring managers using a consultative graduate‑focused approach to understand their hiring needs.
• Ensures all paperwork is completed according to company, government and accreditor standards.
• Compliance
• Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE and internal UMA policies and procedures.
• Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.
• Work Experience, Skills & Abilities
• Minimum Requirements
• Associate degree
• Ability to work in a high‑powered, dynamic, energetic and results‑driven call‑center environment
• Demonstrated track record of success in past roles
• Stable employment record
• Exceptional communication, presentation and interpersonal skills with the ability to establish rapport with a diverse customer base
• Ability to multi‑task and handle a high‑pressure environment with timeline pressures
• Committed, self‑driven, with strong follow‑up skills
• Comfortable working independently or in a team environment
• Able to support a diverse and inclusive work environment
• Fluent and able to professionally communicate in verbal and written English
• Proficient in MS Office (Word, Excel, Power Point) and other business tools such as Skype and Microsoft Teams
• Preferred Requirements
• Bachelor’s degree
• More than 1 year of sales, staffing, long‑line sales or 3rd‑party logistics experience
• Experience in employment staffing, career services, out‑placement services, or sales in the corporate sector
• Experience cold calling in a production‑driven environment
• Proven track record in professional sales or business development
• Past success in servicing customers in a people‑oriented industry
• Experience with Zoho, Microsoft Dynamics or a similar CRM system is preferred
• Working Environment
• Call‑center environment, or home office if outside of office area
• Ability to share open cubicle office spaces with other coworkers
• Flexibility to work evenings and weekends as needed
• Physical Demands
• Requires long periods of sitting at a desk working on a computer
• Must be able to remain in a stationary position (sitting at a desk) for 80% of the time
• Requires occasional bending, stooping and squatting
• Requires occasional lifting of up to 10 lbs.
• Application Deadline

Applications are accepted and reviewed on an ongoing basis.

In addition to the compensation listed below, this position is bonus eligible.

Compensation Range

#J-18808-Ljbffr