Clinical Specialist, Pain Interventions - Hickory / Western, NC

• Clinical Specialist, Pain Interventions - Hickory / Western, NC
• A Day in the Life
• Remote – Charlotte, North Carolina, United States of America

We are seeking a committed professional to join our team.

While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region.

A valid driver's license is essential for this role.

As one of three comprehensive portfolios at Medtronic, Neuroscience is dedicated to improving the lives of people living with neurological disorders, spine conditions, and chronic pain.

Guided by our Mission—to alleviate pain, restore health, and extend life—we develop technologies and therapies that help people regain function, reduce pain, and return to the activities that matter most.

Our Neuromodulation Operating Unit provides advanced therapies for chronic pain, movement disorders, and other neurological conditions.

Through therapies such as spinal cord stimulation and targeted drug delivery systems, we deliver personalized treatments that restore function, reduce symptoms, and improve quality of life worldwide.

At Medtronic, the Clinical Specialist supports the Neuromodulation Pain and Target Drug Delivery Therapies in the areas of surgical coverage, follow‑up support, troubleshooting, customer service and education.

This person will be engaged in basic market development activities depending upon the needs of the assigned territory and district.

This is a field‑based position.

Responsibilities

• Represent Medtronic as device specialist during surgical procedures by ensuring all necessary equipment and products required are available, providing technical support and device selection, and performing programming and testing of all device systems.
• Manage patients through all phases of the clinical process as well as educate them on the features and benefits of Medtronic products.
• Provide clinical support in surgeries, re‑programming, trouble‑shooting and follow‑ups in hospitals and clinics.
• Educate and train physicians, hospital personnel and office staff on products and therapies, including coordinating one‑on‑one teaching sessions, formal in‑services, educational programs, seminars and/or outside symposia (based off quarterly Plan of Action as directed by Leadership).
• Respond promptly and professionally to device‑related inquiries by customers and patients.
• Be flexible with schedule while working and/or attending clinical events, possibly outside of normal business hours to include weekends and after hours and at the discretion of Clinical Specialist Manager.
• Adhere to company policies and comply with required event reporting and documentation, utilizing Medtronic technology tools.
• Manage inventory for case coverage, including timely transactions when product is used, sold or transferred, maintaining accurate cycle counts, executing product retrievals, turning over inventory promptly, and ensuring no expired or on‑hold product is implanted.
• Contribute to the achievement of quarterly goals associated with specific initiatives at the district, regional and/or national level by partnering with colleagues and communicating effectively and regularly with Leadership.
• Maintain a working knowledge of competitive products.
• Regularly visit accounts to establish/minimize relationships with office staff and healthcare providers.
• Place orders with customer service for pending purchase orders and product replacement.
• Work with materials management to collect POs for cases covered within the territory/district.
• Ensure personal understanding of all quality policies/system items that are personally applicable.
• Assist Management and Sales Training department in education/training of new employees within the district.
• Effectively utilize Excel, a mobile phone, an i Pad, a laptop, and/or a Samsung tablet regularly.
• Manage business expenses and budget effectively within the given timeframe.
• Mentor Associate Clinical Specialists.
• Complete all new hire therapy trainings as directed by medical education.
• Complete all corporate compliance training prior to due date.
• Travel to cover district cases as needed in the district, and occasionally to other districts at the discretion of Clinical Manager.

Qualifications — Must Have: Minimum Requirements

• A High School Diploma or GED with a minimum of 6 years of clinical or medical sales experience; or
• An Associate’s degree with a minimum of 4 years of clinical or medical sales experience; or
• A Bachelor’s degree with a minimum of 2 years of clinical or medical sales experience.
• Nice to Have: Preferences
• Bachelor's degree in a health care related field.
• Registered nurse or HCP with experience in a sterile environment.
• Clinical experience with implantable neurological products and patient care.
• Experience in servicing medical personnel on product use.
• Experience with a medical device company or pharmaceutical company, and clinical experience in a specialty area: neurology, neurosurgery, orthopedic, operating room, pain management, or home health care.
• Understands basic reimbursement and the healthcare environment.
• Excellent organizational skills and ability to work under pressure.
• Other Job Requirements
• Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation.
• Serve as the primary resource for scheduled and unscheduled clinical events, periodically required to work weekends, evenings and nights, and may be required to engage in overnight travel within own district or neighboring districts.
• Work efficiently and autonomously with little direction when outside of clinical events.
• Attend national meetings, district meetings and other training as requested.
• Wear a 7‑9 lbs protective lead apron for extended periods of time in the operating room.
• Lift up to 40 lbs.
• Sitting, standing, and/or walking for 8+ hours per day.
• Bend/stoop, squat and balance frequently.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.
• Must have a valid driver's license and active vehicle insurance policy.

Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

U. S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact.

In alignment with our enterprise‑wide workforce planning approach, U.

S. work authorization sponsorship (H‑1B, TN, J, etc.) is offered exclusively for Principal‑level roles and above, where specialized expertise aligns with long‑term business needs.

Roles below the Principal level require candidates to possess unrestricted U.

S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

• Medtronic offers a competitive Salary and flexible Benefits Package
• Salary ranges (U. S. excluding Puerto Rico): $76,000.00 – $114,000.00

In addition to base salary, the position is eligible for a Sales Incentive Plan (SIP), offering significant incentive compensation for achieving or exceeding goals.

Benefits include health, dental and vision insurance, health savings account, healthcare flexible spending account, life insurance, long‑term disability leave, dependent daycare spending account, tuition assistance/reimbursement, and Simple Steps (global well‑being program).

Additional compensation includes incentive plans, 401(k) plan plus employer contribution and match, short‑term disability, paid time off, paid holidays, employee stock purchase plan, employee assistance program, non‑qualified retirement plan supplement (subject to IRS earning minimums), and capital accumulation plan (available to Vice Presidents and above, or subject to IRS earning minimums).

S. employees who are regular employees receive 20+ hours per week benefits; temporary employees are eligible for paid sick time, as required under applicable state law, and the employee stock purchase plan.

Equal Employment Opportunity Statement

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Medtronic will also provide reasonable accommodations for qualified individuals with disabilities.

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