Crisis & Referral Specialist - LA

Position: Crisis & Referral Specialist - LA

Anticipated End Date:

Location: Candidates must reside in Louisiana to be considered. Virtual role with full‑time remote work and required in‑person training sessions.

Work Schedule: 24/7 call center; all shifts including weekends and holidays. Training Monday‑Friday 9:00 am‑5:30 pm CST.

Job Description: The Crisis & Referral Specialist screens, assesses, trains, and provides telephonic Intervention/de‑escalation for helpline callers using established protocols to determine an immediate course of action.

Responsibilities:

• Take inbound calls from individuals needing support or who may be in crisis.
• Perform safety screenings and assessments to determine risk acuity.
• Use caller information to understand needs and develop an action plan in collaboration with the individual.
• Complete timely and accurate documentation of interactions per established criteria.
• Provide linkage follow‑up to ensure individuals accessed services.
• Coordinate with other agencies and organizations to optimize resource use.
• Ensure compliance with HIPAA, OSHA, and all relevant regulations.

Minimum Requirements:

• High school diploma or equivalent and at least 1 year of behavioral health experience or 6 months of direct crisis experience in screenings and assessments, or equivalent combination of education and experience.

Preferred Skills, Capabilities & Experiences:

• BS/BA in mental health or related human services field and at least 2 years of experience working with people needing behavioral health services.
• Call center experience.
• Crisis experience.

Benefits:

We offer a range of market‑competitive total rewards including merit increases, paid holidays, paid time off, incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long‑term disability, 401(k) matching, stock purchase plan, life insurance, wellness programs, and financial education resources.

EEO Statement:

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.