We love the magic of memory keeping. At Journi, we’re on a mission to build the world’s most‑downloaded printing app. With over 10 million users worldwide, we help people turn their favorite moments into beautifully designed photo books and prints. Our smart AI makes the process fast, simple, and joyful, so our users can spend less time editing and more time reliving their best stories.
What you’ll do
Optimize our support workflows by identifying automation opportunities across our customer happiness processes and turning them into real, working solutions
Own and develop our ticketing setup (Zendesk), configuring triggers, automations, and macros that keep our team efficient and our customers well‑served
Build chatbot flows and automated responses that scale our support while keeping a human touch
Collaborate with Customer Experience, Engineering, and Product teams to ensure data moves seamlessly between systems
Build dashboards and analytics frameworks to turn support data into insights that drive our next big decisions
Your bag of tricks
Hands‑on ticketing experience:
2+ years configuring tools like Zendesk or Freshdesk; you know how to make triggers and workflows work harder
Relevant background:
A degree in Business Informatics, Information Management, or a related field is a plus, though equivalent hands‑on experience speaks just as loudly
Technical fluency:
You’re comfortable with basic JSON, REST APIs, and webhooks, and love using no‑code tools like Zapier or N8N
Analytical mind:
You know which questions to ask and how to turn data into clear, actionable stories
AI curiosity:
You stay up‑to‑date with AI‑powered support and are excited to implement new tools
Clear communication:
Your English is strong, and you can explain technical ideas to anyone without using jargon
Location:
You have the right to work in the EU/Austria and are based in Vienna or open to relocating
What we offer A happy team makes for a happy workplace.
We wouldn’t be able to do what we do without our team.
A fair annual gross salary starting at €40,000. Our final offer depends on your experience and qualifications.
Vacation goals:
25 days off per year, plus 1 extra day for every year you stick around (up to 5 extra days)
Work your way:
a hybrid working model with 40% home office days and flexible hours (core hours: 10 am‑4 pm Mon‑Thu; 10 am‑2 pm Fri)
Daily fuel:
breakfast, Italian‑style coffee, tea, and fresh daily lunches in our in‑house eatery, with options for most dietary preferences
Go places:
we reimburse your public transport card for Vienna
Team first:
yearly team‑building Journi trips to exciting destinations
Mac your life easier:
a company MacBook, also available for personal use
Boost your German:
weekly in‑house lessons in small groups
Special treatment:
a premium membership on all Journi products
#J-18808-Ljbffr
What you’ll do
Optimize our support workflows by identifying automation opportunities across our customer happiness processes and turning them into real, working solutions
Own and develop our ticketing setup (Zendesk), configuring triggers, automations, and macros that keep our team efficient and our customers well‑served
Build chatbot flows and automated responses that scale our support while keeping a human touch
Collaborate with Customer Experience, Engineering, and Product teams to ensure data moves seamlessly between systems
Build dashboards and analytics frameworks to turn support data into insights that drive our next big decisions
Your bag of tricks
Hands‑on ticketing experience:
2+ years configuring tools like Zendesk or Freshdesk; you know how to make triggers and workflows work harder
Relevant background:
A degree in Business Informatics, Information Management, or a related field is a plus, though equivalent hands‑on experience speaks just as loudly
Technical fluency:
You’re comfortable with basic JSON, REST APIs, and webhooks, and love using no‑code tools like Zapier or N8N
Analytical mind:
You know which questions to ask and how to turn data into clear, actionable stories
AI curiosity:
You stay up‑to‑date with AI‑powered support and are excited to implement new tools
Clear communication:
Your English is strong, and you can explain technical ideas to anyone without using jargon
Location:
You have the right to work in the EU/Austria and are based in Vienna or open to relocating
What we offer A happy team makes for a happy workplace.
We wouldn’t be able to do what we do without our team.
A fair annual gross salary starting at €40,000. Our final offer depends on your experience and qualifications.
Vacation goals:
25 days off per year, plus 1 extra day for every year you stick around (up to 5 extra days)
Work your way:
a hybrid working model with 40% home office days and flexible hours (core hours: 10 am‑4 pm Mon‑Thu; 10 am‑2 pm Fri)
Daily fuel:
breakfast, Italian‑style coffee, tea, and fresh daily lunches in our in‑house eatery, with options for most dietary preferences
Go places:
we reimburse your public transport card for Vienna
Team first:
yearly team‑building Journi trips to exciting destinations
Mac your life easier:
a company MacBook, also available for personal use
Boost your German:
weekly in‑house lessons in small groups
Special treatment:
a premium membership on all Journi products
#J-18808-Ljbffr
