Customer Success Manager, EMEA Civil Governments

About the Role

As a Customer Success Manager for EMEA Civil Government, you will be responsible for managing and expanding relationships with a diverse range of public sector entities across Europe, the Middle East, and Africa.

This includes national/central governments, regional authorities, local municipalities, and key supranational organizations such as space agencies, union bodies, and UN programmes.

You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their workflows for critical applications such as environmental monitoring, emergency response, land management, maritime surveillance, and sustainable development.

This is a full-time, hybrid role which will require you to work from our Berlin office 3 days per week.

Responsibilities

• Build and maintain strong relationships with government customers, ensuring they achieve their mission objectives using Planet’s products.
• Identify expansion opportunities within existing accounts and collaborate with sales teams to drive renewals and upsells.
• Work closely with customers to facilitate training, onboarding, and best practices on integrating Planet data into GIS and remote sensing workflows.
• Act as the voice of the customer internally, advocating for feature enhancements and product improvements based on feedback.
• Work closely with sales, product, and marketing teams to support customer needs, case studies, and events.
• Collaborate with internal stakeholders to share insights on the current status of key accounts and contribute to the development of strategies for future success.

Qualifications

• 4+ years of experience in Customer Success, account management or similar, ideally supporting government organizations as a customer.
• Bachelor’s degree from an accredited institution.
• Advanced working knowledge of remote sensing, GIS or geospatial imagery products.
• Ability to develop long-term strategic plans for each customer that align with their policy goals, project timelines, and budget cycles.
• A forward-thinking approach to identify potential challenges and the ability to guide conversations toward positive outcomes.
• Solid organizational skills to manage multiple customers at once, prioritize tasks, and keep projects on track.
• Ability to successfully communicate and coordinate with international customers & sales teams.
• Solid problem solving skills, proactive work style and ability to work independently.
• Ability to translate customer challenges into solutions using Planet’s data and services.
• Professional working proficiency in English, the language of the company.
• Excellent verbal and written communication skills.
• Willingness to travel.

Preferred Qualifications

• Experience with platforms like Arc GIS, QGIS, or Google Earth Engine.
• Working proficiency in another European language (Italian, Greek, Spanish).
• Previous Program/Project Management experience.
• Experience with Public Procurement and Tender Processes.

Benefits While Working at Planet

• Paid time off including vacation, holidays and company-wide days off.
• Employee Wellness Program.
• Home Office Reimbursement.
• Monthly Phone and Internet Reimbursement.
• Tuition Reimbursement and access to Linked In Learning.
• Equity.
• Volunteering Paid Time Off.

EEO Statement

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply.

Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.

Application Deadline

• August 4, 2026 by 11:59p / 23:59 CET (Central European Time)
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