Customer Success Manager - German

• Position: Customer Success Manager (m/f/d)
• Languages: German and English required, additional languages a plus

About The Role

As a Customer Success Manager, you will collaborate closely with international customers, anticipate their product needs, build long‑term partnerships, and help customers achieve sustainable success.

Your role will involve training, workshops, and ongoing support, backed by intensive training in our software, databases, and metrics.

Responsibilities

• Managing a portfolio of customers across the full lifecycle, including onboarding, training, ongoing support, usage development, and renewal preparation.
• Leading customer conversations to understand business objectives, use cases, and success criteria, and translating these insights into clear, actionable plans.
• Delivering product training, workshops, and tailored enablement sessions aligned to customer needs and maturity levels, acting as a trusted advisor.
• Applying strong analytical thinking and in-depth product expertise to help customers address complex business questions using patent and innovation data.
• Monitoring customer engagement and proactively identifying opportunities to increase adoption, value realization, and long‑term retention.
• Identifying, documenting, and following up on product issues, while communicating clearly and professionally with customers and internal stakeholders.
• Collaborating closely with Sales, Product, and other internal teams to share customer feedback, support demonstrations, and contribute to ongoing product improvement.
• Building strong, long‑term customer partnerships and helping to establish the foundation for sustainable growth and upsell opportunities.

Requirements

• A university degree in mathematics, natural sciences, engineering, economics, data analytics, or a comparable field.
• Experience in a customer‑facing role such as Customer Success, Consulting, Solution Support, or Technology Analysis.
• Strong analytical and problem‑solving skills, with the ability to structure complex topics and explain them clearly and logically.
• Excellent communication and presentation skills, with confidence in engaging directly with international customers.
• Proven ability to manage expectations, build trust, and guide customers toward practical, value‑driven outcomes.
• A proactive, structured, and well‑organized working style, with the ability to learn new topics independently.
• A strong interest in technology trends, innovation, and data‑driven decision‑making.
• Proficiency in English, German, and/or French.

Benefits

• Generous holiday allowance with option to purchase additional days.
• Wellbeing programs.
• Competitive contributory pension scheme.
• Share‑option scheme.
• Travel season ticket loan.
• Maternity, paternity and shared parental leave.
• Employee Assistance Programme.
• Employee resource groups with dedicated volunteer time.
• Extensive learning and development resources.
• Salary Range

We are an equal‑opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

#J-18808-Ljbffr