Field Service Engineer (4+ years)

A Day in the Life

A Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at customer sites.

This role involves installing, repairing, maintaining, and troubleshooting these devices, as well as providing training to healthcare professionals.

FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams.

The candidate must reside in one of the following locations

Baltimore, MD; Rochester, MN; St.

Louis, MO; Louisville, KY; Pittsburgh, PA; Greenville, NC; Phoenix, AZ; Reno, NV; Detroit, MI; Kansas City, MO; Las Vegas, NV; Minneapolis, MN; Tulsa, OK.

Responsibilities

• Installs, operates, maintains, repairs and modifies equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problems in minimum time.
• Installs, upgrades and removes products ensuring coordinative engineering field change.
• Maintains effective customer communications and relations.
• May provide onsite training of customer support personnel.
• Required Knowledge and Experience

Minimum 4 years of relevant experience. Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries).

Relevant experience in clinical field service or clinical customer support experience.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C. F. R. § 214.2(h)(4)(iii)(A) is required.

• Nice to Have
• Bachelor’s degree in Bioengineering, engineering or technology field
• Experience with robotics or motion control
• Previous experience as Technician/Field Services within medical device industry
• Experience with anatomy, surgical protocol and medical terminology
• Ability to troubleshoot with technical skills, creativity and high discipline
• Familiarity with most used test equipment
• Ability to read and understand schematics and engineering drawings
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
• Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
• Performed troubleshooting and repairs on medical devices
• Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
• Excellent English writing and verbal communication skills
• Additional Skills and Qualities
• Problem‑solving and Analytical Skills: Ability to diagnose and troubleshoot complex technical issues.
• Communication and Interpersonal Skills: Ability to communicate effectively with customers, colleagues, and other stakeholders.
• Time Management and Organization: Ability to manage time effectively, prioritize tasks, and organize work in a dynamic environment.
• Flexibility and Adaptability: Ability to adapt to changing priorities and work independently in different locations.
• Customer Focus: Ability to build and maintain positive relationships with customers and ensure their satisfaction.
• Technical Proficiency: Ability to apply engineering principles to troubleshoot and repair medical equipment.
• Travel Willingness: Willingness to travel frequently, including potentially internationally (up to 75%).
• Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• For
• Office

Roles: While performing the duties of this job, the employee is regularly required to be independently mobile.

The employee is also required to interact with a computer, and communicate with peers and co‑workers.

Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U. S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact.

In alignment with our enterprise‑wide workforce planning approach, U.

S. work authorization sponsorship (H‑1B, TN, J, etc.) is offered exclusively for Principal‑level roles and above, where specialized expertise aligns with long‑term business needs.

Roles below the Principal level require candidates to possess unrestricted U.

S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

Competitive Salary and Flexible Benefits Package

Salary ranges for U. S. (excluding Puerto Rico) locations (USD): $60,000.00 – $90,000.00.

Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long‑term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well‑being program).

Incentive plans, 401(k) plan plus employer contribution and match, Short‑term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non‑qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns.

Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.

Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at Medtronic benefits and compensation plans.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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