Global Physical Security Systems Specialist - EMEA

Located on site in Frankfurt, the Global Security Systems Operations Specialist is responsible for the ongoing support, maintenance, and optimization of Cyrus One’s enterprise-wide physical security systems.

This role focuses on break/fix resolution, system health monitoring, and operational excellence across a global footprint.

The Specialist will collaborate with internal teams and external service providers to ensure secure, resilient, and high-performing security infrastructure aligned with regional standards and compliance requirements.

• Operational Support & Service Delivery
• Provide daily support for physical security systems including access control, video surveillance, biometrics, intercoms, and intrusion detection.
• Respond to service requests, incidents, and false alarms within defined SLAs.
• Collaborate with IT, Facilities, Security Operations, and other cross-functional teams to ensure system reliability.
• Maintain accurate documentation, SOPs, and troubleshooting guides.
• Security Technology Maintenance
• Assist with system commissioning and support in partnership with integrators across domestic and international sites.
• Troubleshoot hardware/software issues across platforms (e. g., Lenel, CCure 9000, Genetec, Avigilon, Morpho, Bio-Connect).
• Perform preventive maintenance and health checks.
• Support system upgrades, patching, and global deployments.
• Manage lifecycle of devices (controllers, readers, cameras, servers) in alignment with EOL/EOS schedules.
• Develop and maintain training materials and documentation for internal teams.
• Stakeholder Engagement
• Serve as a primary contact for global stakeholders regarding system performance and issue resolution.
• Partner with regional security leaders, IT, Facilities, and Compliance to align technology with business needs.
• Communicate technical issues in business terms for leadership reporting.
• Monitoring & Reporting
• Monitor system health, device status, and potential vulnerabilities across platforms.
• Generate reports on uptime, incidents, and performance metrics.
• Provide data to support forecasting, lifecycle planning, and capacity management.
• Vendor Management
• Coordinate with third‑party vendors for troubleshooting, RMA processing, and maintenance.
• Ensure vendor compliance with SLAs and elevate issues as needed.
• Participate in vendor evaluations and contribute to technology roadmap discussions.
• Compliance & Audit Support
• Assist with internal and external audits related to physical security systems and data retention.
• Ensure systems and processes align with regulatory requirements and corporate policies.
• Maintain logs and documentation to support compliance reporting and investigations.
• Incident Response & Investigation Support
• Provide technical support during security incidents involving physical systems (e. g., unauthorized access, device tampering).
• Retrieve and preserve video footage and access logs for investigations.
• Collaborate with Security Operations and Legal teams to support incident documentation and resolution.
• Asset & Inventory Management
• Maintain accurate inventory of security system components (controllers, readers, cameras, servers).
• Track asset lifecycle, warranty status, and replacement schedules.
• Support procurement and logistics for replacement parts and new deployments.
• Training & Knowledge Management
• Develop and deliver training materials for internal teams on system usage and troubleshooting.
• Maintain a centralized knowledge base of SOPs, FAQs, and technical guides.
• Conduct onboarding sessions for new team members and regional stakeholders.

Qualifications

• 2–4 years of experience supporting, administering, or operating physical security systems in a multi‑site or international environment.
• Strong technical knowledge of access control, CCTV, biometrics, intercoms, and intrusion detection systems.
• Hands‑on experience with platforms such as Lenel, CCure 9000, Genetec, Avigilon, Axis, Morpho, and Bio Connect.
• Familiarity with IT fundamentals including networking, servers, operating systems, and databases.
• Understanding of EMEA‑specific regulatory frameworks such as GDPR, ISO/IEC 27001, DORA, NIS 2 Directive, and Cyber Essentials.
• Experience with incident management, ticketing systems, and preventative maintenance workflows.
• Ability to work across time zones and support EMEA operations with minimal supervision.
• Strong analytical, troubleshooting, and documentation skills.
• Excellent communication and collaboration abilities across technical and non‑technical teams.
• Proficiency in English is essential.
• Working level German communication skills desired.
• Willingness to travel across EMEA (~25%).

Education

• Bachelor’s degree or equivalent in Security Management, Electrical Engineering, Computer Science, or a related field.
• Preferred certifications: Physical Security Professional (PSP®), Certified Protection Professional (CPP®), Cyber Essentials Certification.
• Training or coursework in ISO 27001 implementation and audit practices.
• Experience or coursework related to data centre operations or infrastructure environments is advantageous.
• Minimum Requirements
• Minimum of 4 years’ experience in the security industry.
• Strong proficiency with security access control, CCTV and other security technologies.
• CCURE Enterprise Access Control Systems
• Avigilon Camera Systems/Software
• Bio Star/Bio Connect Systems/Software
• Proficient with Microsoft Office products.

Skills/Experience

• Ability to work on multiple projects simultaneously.
• Strong written and verbal communication skills.
• Ability to manage and meet deadlines.
• Ability to work cross‑functionally with other departments.

Education

• BS/BA Preferred, but not required.

Certifications

• Industry certifications preferred, but not required.

Mental/Physical Requirements

• Sitting or standing for extended periods of time.
• Must be able to lift 20 pounds and climb a ladder.

Work Environment

• Mix of typical office environment and data center facilities.
• Some travel may occur.

Cyrus One is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Cyrus One provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.

We will respond to requests for reasonable accommodations to assist you in applying for positions at Cyrus One, or to submit a resume.

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