HR Services Manager – UK & Ireland

• Serve as the primary HR contact for GEO workers and client representatives, providing legally compliant and professional support across the full employee lifecycle including onboarding, employee relations, and offboarding.
• Advise clients on performance management, promotions, career development, and compensation benchmarking.
• Support Embedded (reseller) and HR Consulting clients with tailored HR guidance and solutions, applying a consultative mindset to proactively identify needs and provide strategic HR support.
• Develop and maintain all types of employment contracts (starters, leavers, extensions, transfers) ensuring legal compliance, while preparing and managing HR documentation including confirmations, title/salary changes, probation extensions, and renewals, and monitoring key dates such as probation periods and contract expirations for timely action.
• Ensure ongoing compliance with local labor laws, GDPR, and internal controls, maintaining and regularly updating HR policies, employee handbooks, and process documentation.
• Support work permit processes (applications, renewals, cancellations, documentation) in collaboration with legal/immigration partners, proactively identifying legal, compliance, or operational risks and escalating complex employee relations or legal cases to senior HR leadership or legal counsel when required.
• Collaborate with payroll and benefits providers to ensure accurate and timely compensation and benefits delivery, overseeing monthly payroll cycles, tax submissions, and social security filings with local vendors.
• Generate monthly HR reports and respond to internal or client ad-hoc data requests, maintaining accurate employee records in line with audit and data retention requirements, and supporting HR audits and client due diligence processes.
• Lead and support HR projects such as employee transitions, organizational changes, and terminations, while identifying process inefficiencies, recommending solutions, and implementing improvements to optimize service delivery and reduce compliance risks.
• Provide coaching and day-to-day HR support to client managers and internal stakeholders, partnering cross-functionally with Sales, Operations, Legal, and Finance teams to ensure aligned HR operations, and contributing to global and local HR initiatives and continuous improvement efforts.
• Promote a positive employee experience through effective onboarding, regular check-ins, and offboarding, supporting engagement efforts including satisfaction surveys and feedback loops, and acting as an escalation point for employee concerns, grievances, and conflict resolution with swift and appropriate action.
• Stay informed on employment law updates and HR compliance requirements in supported countries, researching and adopting HR best practices to enhance client and worker experiences.

Requirements

• 4‑6 years of proven experience in HR management or HR business partnering, preferably in an international or Employer of Record (EOR) context
• Strong working knowledge of local and international labor laws, employment practices, and HR compliance – UK & Ireland experience preferred
• Experience of managing TUPE transfer
• Experience in advising on complicated Employment Relations Issues
• Experience with global HRIS platforms and HR tools
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong organizational and prioritization abilities in a high‑volume, fast‑paced environment.
• Strong analytical and problem‑solving skills to handle complex issues and make data‑driven recommendations.
• Focused on results, ability to manage priorities and respect deadlines.
• #J-18808-Ljbffr